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defaultymm9pzjo2q70
Participant
October 18, 2020
Answered

How to enable mousepad scroll?

  • October 18, 2020
  • 2 replies
  • 12163 views

I must have just automatically downloaded an adobe update because now I am not able to scroll by using my mouse pad, I have to use my arrow keys or grab the side bar to move down the document. I wasn't having this problem yesterday. I have looked all over for some kind of setting to allow me to scroll but haven't found anything. Any ideas?

Correct answer Justine23054064es8p

Hi there,

After the last update I started experiencing the same issue. I'm curious to know if / how the people before me got rid of this bug?

I tried all of the solutions suggested above without success.

 

What's funny is that when I plug an actual mouse in, it works, but it doesn't work with the mousepad.

 

Does anybody have a new solution to offer?

Kind regards,

Justine


Actually I found a solution in another post and it works: I unchecked "Enable Protected mode at startup" as recommended here https://community.adobe.com/t5/acrobat-discussions/touchpad-scrolling-does-not-work/m-p/12367737 

 

🙂

2 replies

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 21, 2020

Hi there

 

Hope you are doing fine and sorry for the trouble. As described you are unable to, scroll the PDF pages using your mousepad?

 

- What happens when you try to scroll the PDF pages using mousepad and which tool you have selected to scroll the page?

- Do you get any error message? If yes please share the screenshot of the same for a better understanding.

 

Please try the following preference settings and see if that helps:

Go to Edit (Windows), Adobe Acrobat (Mac) > Preferences > General > Select 'Make hand tool select text and images' and 'Make hand tool read articles' and uncheck'Make hand tool use mouse wheel zooming' > click OK

 

Also go to View tab > Page Display > Select 'Enable Scrolling'

 

If it still doesn't work, please try to repair the installation (Windows Only) and see if that helps. Go to Help > Repair Installation.

 

If it still doesn't work, please try to reset the preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082?page=1 and see if that makes any difference.

 

Let us know how it goes

 

Regards

Amal 

    C
    Courtney22033466kac1
    Participant
    December 1, 2021

    I am having this same issue. Tried all of these and it is still not working. I cannot figure out why it has all of the sudden stopped working. 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 2, 2021

    Hi there

     

    We are sorry to hear that. Please try to repair the Acrobat installation from the help menu (Win Only) and reboot the computer once and see if that works.

     

    Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

     

    You may also try to create a new test user profile with full admin rights in Windows or enable the root account in MAC and try using the application there and check

     

    Regards

    Amal

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    October 18, 2020

    Does the problem persists even after a reboot?

     

    I would say to also update the operating system(if you haven't done so yet), specifically force a manual update of the mouse pad drivers.

     

     

    D
    defaultymm9pzjo2q70Author
    Participant
    October 20, 2020

    Still a problem after reboot. Operating system is up to date. Couldn't force any driver update for mousepad. The two finger scroll works on every other app. I am not sure if I am missing something obvious but I think at this point I tried just about every setting change on Adobe I can find.  I am on a Dell XPS two-in-one with a touch screen if that makes any difference. 

     

    It's an issue of relatively minor inconvenience but becomes frustrating to use the tiny side bar or arrow keys when reading longer documents. 

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