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bfry2461
Known Participant
July 28, 2016
Answered

Images not display when Save to PDF in Outlook

  • July 28, 2016
  • 2 replies
  • 71831 views

For quite some time, when I select Save to PDF in Outlook (2013 or 2016), linked images do not display, just a place holder shows with a ? and I can click on it to take me to the page.  An example would be purchases from Amazon.  The images are links to the Amazon site.  They display in my email, just not when I save it as a PDF.  I have other users with the same issue from other sites, one in particular is Fedex when printing shipping labels.

We are using Acrobat Pro DC.

    Correct answer CromwellD

    Hi cromwelld,

    These instructions are for Outlook 2016, which is the most recent you can download from Office 365. 

    To add AdobePDF to your ribbon, right-click any of the items that do appear in your ribbon (Home, File, Send / Receive, etc).  This will pull up a window with 2 columns, you want the "Customize the Ribbon" column on the right.

    Under Main Tabs make sure that the box for Adobe PDF is checked.

    With Outlook open:

    • Select AdobePDF from the ribbon at the top (mine shows up next to Add-ins)
    • There are 3 sections: Convert, Preferences, and Archive
    • Select Change Conversion Settings from the Preferences section
    • Block download of external content is the 2nd-to-last check-box
    • Deselect it and hit OK

    If you want to enable this for the web-browser version of Outlook then you might want to reach out to Microsoft support as they would be a better resource for their products.


    Thank you.  Miraculously, after I posted this the option showed up in the ribbon.  May have been because I was playing around in the Adobe settings as well as the Outlook settings.  Anyway, I was able to uncheck the block download option and it works perfectly!  Thanks!

    2 replies

    Pippinboy
    Pippinboy
    Participant
    March 4, 2020

    Wow!  Just like that it works!  I would have never in a million years figured out how to uncheck the "Block download of external content" checkbox.  Would have never happened.  Thanks for making it such a sweet and simple solution.

    P
    peter_4384
    Participant
    March 11, 2025

    Agreed. All makes sense but rather too cryptic for user-friendly software.

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    August 2, 2016

    Hi bfry2461 ,

    Try to change PDF Maker settings in Outlook.Open Outlook>ADOBE PDF(in the top ribbon)>Change Conversion Settings>uncheck Block download of external content>OK

    Let us know if you face any issue.

    Thank You!

    Shivam

      CromwellD
      CromwellD
      Participant
      October 29, 2018

      Any way to do this in Office 365?  I don't see an Adobe PDF option in the top ribbon, nor any way to add it.

      feyh57115945
      feyh57115945
      Participant
      October 29, 2018

      Hi cromwelld,

      These instructions are for Outlook 2016, which is the most recent you can download from Office 365. 

      To add AdobePDF to your ribbon, right-click any of the items that do appear in your ribbon (Home, File, Send / Receive, etc).  This will pull up a window with 2 columns, you want the "Customize the Ribbon" column on the right.

      Under Main Tabs make sure that the box for Adobe PDF is checked.

      With Outlook open:

      • Select AdobePDF from the ribbon at the top (mine shows up next to Add-ins)
      • There are 3 sections: Convert, Preferences, and Archive
      • Select Change Conversion Settings from the Preferences section
      • Block download of external content is the 2nd-to-last check-box
      • Deselect it and hit OK

      If you want to enable this for the web-browser version of Outlook then you might want to reach out to Microsoft support as they would be a better resource for their products.

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