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S
Sarveshkumar Gupta
Participating Frequently
July 25, 2022
Answered

Internal Error Occured

  • July 25, 2022
  • 22 replies
  • 44952 views

As soon as I click File>Create I am getting an error "Internal Error Occurred". I have gone through all the support discussion and tried uninstalling then reinstalling; checked AppData Folder (‪C:\Users\sarve\AppData\Roaming\Adobe) and ensured it has full control, but still getting this error.

 

Acrobat DC was working fine till Yesterday. There was no update in windows or acrobat as well.

 

I am using Windows 11 Pro. Please suggest solution. My colleague does not have any issue while running same version of acrobat dc.

 

Regards

    Correct answer studav

    What I did was go to users/<<me>>/AppData/Local/

    I then right clicked on the Adobe folder chose properties then security tab.

    In here with all the permissions I noted a lot of unkown, I selected edit then removed all of these. Clicked apply and now I am not getting the error anymore.

    I hope this helps others, as it was driving me crazy

    22 replies

    Show previous replies
    Riseranger
    Riseranger
    New Participant
    August 27, 2022

    i got the same problem and reinstalled several times and the problem still exist.....

      AkanchhaS8194121
      AkanchhaS8194121
      Brainiac
      July 25, 2022

      Hi,

       

      Sorry to hear about the trouble caused. 

      As per the description given above, it seems that you have started experiencing this issue all of the sudden with the desktop application Adobe Acrobat DC. Is that right?

      You may once login on to Document Cloud web https://acrobat.adobe.com/link/home/ and try creating the PDF from here. Does it work?

      • Please share the dot version of Acrobat DC installed on Windows 11. Open Acrobat>Help>About Adobe Acrobat
      • Meanwhile, Open Acrobat>help> run "Repair Installation" and see if that works.

       

      Thanks,

      Akanchha 

       

      V
      Victoria Q&A
      New Participant
      August 16, 2022

      I'm jumping into this dogpile. I am having the same problem. Internal Errors all over the place.

      Also...

      Most of the icon/options are missing from the Fill & Sign feature. And when I click on Tools on the right, icons disappear.

      I just downloaded the program onto a new computer in the last week.

      Continuous Release | Version 2022.002.20191 | 64-bit

        S
        Sarveshkumar GuptaAuthor
        Participating Frequently
        August 20, 2022

        Yes! I am having all of these same problems. The internal errors and missing icons. Especially when I click "File" at the top, it immediately gives me an internal error.


        Try uninstalling the program, deleting all folders in program file & program files (x86) and deleting all registries in REGEDIT using administrator control. You will have to search registry in HKEY_CLASSES_ROOT, HKEY_CURRENT_USER, HKEY_LOCAL_MACHINE, HKEY_USERS, HKEY_CURRENT_CONFIG

         

        For eg: Computer\HKEY_CURRENT_USER\Software\Adobe

         

        Any registry related to Adobe or Acro must be deleted. Restart your computer and then reinstall the software.

         

        This worked for me. I hope it will work for you also.

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