Skip to main content
S
Scott24555929kmlg
New Participant
May 23, 2022
Question

Outlook Error Acrocloudconnect.dll Cannot Be Found

  • May 23, 2022
  • 2 replies
  • 17117 views

I keep getting an error when trying to reply to an email using Outlook that says "The required file AcroCloudConnect.dll cannot be found in your path.  Install Microsoft Outlook again."  As the name suggests, this is apparently an Adobe file.  The program then shuts down.  I have reinstalled Outlook several times with no luck resolving the error.

 

Any thoughts on how to resolve this issue would be much appreciated.  Thanks all.  

This topic has been closed for replies.

2 replies

D
Demski
New Participant
July 26, 2022

This worked for me: Open outlook add ins and disable the add in:  Adobe Document Cloud for Microsoft Outlook - Acrobat..

Restart outlook.

    M
    Manohar26524395kj35
    New Participant
    October 10, 2022

    Lifesaver! I didn't want to go through all of that other technical crap, and this was a 30 second change.  Didn't even need to restart outlook.

      Harsh Vardhan Pareek
      Community Manager
      Harsh Vardhan PareekCommunity Manager
      Community Manager
      May 23, 2022

      Hi @Scott24555929kmlg 

       

      As mentioned that you are getting the above error while trying to reply on an email. Would you mind sharing a few more details to understand the issue better?

      1. Is it happening with only an email reply or with sending new emails too?

      2. Repair the MS office and check if that helps.

      3. Check if there is an update available on windows OS

       

      Thanks,

      Harsh

       

        S
        Scott24555929kmlgAuthor
        New Participant
        May 24, 2022

        Thank you for resonding.  Yes, it happens both when trying to reply to an email and trying to write a new email.   I have tried repairing and reinstalling outlook several times.  My windows is fully up to date.  From my research, this appears to be an Adobe file.  

        Harsh Vardhan Pareek
        Community Manager
        Harsh Vardhan PareekCommunity Manager
        Community Manager
        May 26, 2022

        Hi @Scott24555929kmlg 

         

        Thanks for providing the details. Kindly provide a few more details:

        1. Acrobat version?

        2. Windows version?

        3. Try to repair the Acrobat application and check if that helps.

        Make sure that the app is updated to the latest version.

         

        We are looking forward to hearing back from you.

         

        Thanks,

        Harsh

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices