Plugin does not load in but is in the plugins folder

Hello all,

I just got a new computer in my office and installed all the programs we use. One of the programs has some toolbar plugins for Adobe Acrobat. This plugin works on every other computer in the office with no problem. On my new one, however, it does not appear. There's no error message or anything - it's just not there. I checked that the file is put into the Program Files > Adobe > Acrobat DC > Acrobat > plug_ins folder and it is, but the plugin still will not load in. This plugin makes my job infinitely easier, so I really would like to keep it if possible. Any ideas why it doesn't want to load in? Basically, all it does is add a Save button that communicates with another program so things are saved in a special way, but doing it all manually is very time-consuming.