Problem accessing Adobe Acrobat Pro and Reinstalling Creative Cloud
- July 19, 2020
- 2 replies
- 742 views
First, I kept getting error messages claiming that I'm "Missing CRClient.dll" file, which isn't true; it's just in multiple locations, and apparently not the right one for Acrobat Pro to work. So then the prompts suggested uninstalling (1st Acrobat, then Creative Cloud), and then reinstalling. I uninstalled Acrobat Pro; the uninstall of Creative Cloud was "with errors." I've been trying to reinstall them both, and having an impossible time. I keep getting the following message, which isn't helpful at all: "Error code 205: There is a problem with the downloaded file.
Error code 205 indicates that there is an issue with your downloaded file.
Solution
1. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily. [TRIED THIS. DIDN'T WORK.]
2. Try to use a different Internet connection: If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable. [ON A LANDLINE. NOT POSSIBLE. ALREADY SWITCHED CABLES; NOT THE PROBLEM.]
3. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Other errors could result due to the firewall’s configuration. [CREATIVE CLOUD ALREADY HAD ACCESS. TEMPORARILY DISABLING FIREWALL DID NOT WORK.]
- If prompted, allow the Creative Cloud desktop app to access the Internet.
- If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.
4. Try to install the app again [HAS NOT WORKED THE HALF DOZEN TIMES I'VE ALREADY TRIED.]
I am paying a fee every month, and I expect to be able to use the software. All I wanted to do this morning was to compile multiple PDFs into one. Please advise; thanks much!
