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Participant
April 13, 2007
Question

Problems converting Word documents to PDF

  • April 13, 2007
  • 67 replies
  • 63815 views
I am having trouble converting Word documents to PDF files. Whenever I try to convert the file, I receive the following error message: Missing PDFMaker files. Do you want to run the installer in repair mode? When I run the installer in repair mode, I still receive the same message. I have Adobe Acobat Professional 8 and MS Office 2007 installed on my PC.
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    67 replies

    Participating Frequently
    August 24, 2007
    Roger,
    I wonder about the use of a master doc. I've tried to steer clear of master doc's because they always had problems in the past. I did do a quick test, though, with a master doc. comprised of two files, one w/named destinations defined w/PRINT field. Had success with Acro. Pro. 8.1 and Word 2007 (.docx files), Windows XP Pro (2002 SP2), printer set to PDF Printer. Named dest's and bookmarks all came in. This file was 200+p.; file sizes of 433 KB and 13 MB (many color photos).

    My main ques. - are you sure that all PRINT fields include correct syntax? Could one of them have a typo? Acrobat definitely used to hang if any erroneous PRINT fields were in a file. Can you watch the details of the PDF-ing process and narrow the problem down to any particular page?

    --Gloria Mc
    Participating Frequently
    August 24, 2007
    Mkashif,

    I have tried expanding the sub docs first and without expanding the sub docs first. Both with the same results, lock up. I have also since tried turning off the Enable Accessiblity and reflow... option with the same results.

    I only assumed the Quick and Simple option was using the Words PDF creator since it provided the exact same results, and does not put up Adobe's dialog while converting.

    But I'm willing to try any other things you can think of for me to try. Although at this point I'm starting to think I will have to wait for either Adobe or Microsoft to come up with a patch or enhancement to allow this to work.

    Thanks,
    Roger
    Participating Frequently
    August 24, 2007
    Aandi,

    I can only avoid manually adding named destinations to the PDF if I can get the Adobe PDFMaker to work with the Word 2007 .docx document I have, 574 pages. Word 2007's PDF creator works fine with the large .docx document I have but does not create the named destinations from the PRINT commands I embed in the document.

    Right now the only way I have of creating the PDF I need is to use Word 2007 to create the PDF and then use Adobe 8.1 to open Words PDF and then add line by line the named destinations I need, a few hundred. A days worth of work.

    So I have to get Word 2007's PDF creator to handle the PRINT commands to auto generate the named destinations or get Adobe's PDFMaker to handle the large size of my Word 2007 .docx document. Neither of which I have been able to do as of yet.

    Roger
    Participating Frequently
    August 24, 2007
    Ok, I see. This may have been suggested, but have you tried turning
    off PDFMaker options you don't need, like tagging?

    Aandi Inston
    Participating Frequently
    August 24, 2007
    Hi Roger,

    In your post to James (Roger Young Jr - 4:13am Aug 24, 07 PST (#31 of 35)) you mentioned that it works fine for a smaller documents. If this is the case then I'm sure that you should give more time to Fully functional PDFMaker (maybe turn OFF "Enable Accessiblity and reflow......" in 'Preferences').
    I think PDFMaker throws a message to merge all subdocs into the master doc and it needs user input, check if this message is behind some window or not.

    'Quick and Simple' PDF has lesser functionality but is faster to create. And I'm sure it's not from Microsoft:-)
    Participating Frequently
    August 24, 2007
    Aandi,

    If I print to Adobe PDF Word passes the PRINT commands on and the Named Destinations get created in the PDF. I believe this is actually Adobe that is creating the PDF however, not Word. And when printing to Adobe PDF the bookmarks are not generated. I assume because it thinks it is printing the document so why include bookmarks that do not show up.

    If I Save As the Word PDF, not Adobe, then the bookmarks are generated in the PDF, but the named destinations are not. This is also how it works if you use the Quick and Simple PDF option under the Adobe tool bar. Which I assume is running Words PDF creater instead of Adobe's.

    Roger
    Participating Frequently
    August 24, 2007
    I think you're right. But if Word's PDF creator is the problem, you
    probably need to find a Microsoft forum for discussing it...

    You wrote " Something I was hoping to avoid with the latest versions
    of Word and Adobe." - surely just using Acrobat avoids this, or am I
    missing an important part of the puzzle.

    Aandi Inston
    Participating Frequently
    August 24, 2007
    Mkashif,

    I create Named Destinations in Word by using the Print field code. This creates a none printing line that is passed onto the printer, which in this case is Adobe. Adobe recognizes the command and inserts a Named Destination for each of these it finds in the Word document. The actual text entered into the document is below, with "bookmarktext" being replaced with the actual name you want for the destination.

    { PRINT "[/Dest /bookmarkname /DEST pdfmark" \* MERGEFORMAT }

    The problem is only Adobe recognizes the above command. Word 2007 does not recognize the command, so when creating a PDF no Named Destinations get added. And since I have hundreds of bookmarks and named destinations in my document, adding either manually is a days worth of work. Something I was hoping to avoid with the latest versions of Word and Adobe.

    Thanks,
    Roger
    Participating Frequently
    August 24, 2007
    >The problem is only Adobe recognizes the above command. Word 2007 does not recognize the command, so when creating a PDF no Named Destinations get added.

    Are you printing to Adobe PDF with Word 2007? And it is ignoring PRINT
    instructions?

    Aandi Inston
    Participating Frequently
    August 24, 2007
    Mkashif,

    The progress bar is visible and stops moving after 4 bars. I have let it sit for 15 - 20 minutes like that and still no progress or signs of life. When I click on the dialog box with the progress bar for more details, it pops up with the message the app is no longer responding. After it terminates the Word app, Word disables the Adobe add-in and I have to re-enable it and relaunch Word to get the Adobe tool bar back in Word.

    Thanks,
    Roger
    Participating Frequently
    August 24, 2007
    James,

    I'm running Windows XP Pro, with all the latest updates from Microsoft and Adobe installed. Works fine on a single smaller document, a few pages. I have even tried it after combining all the sub docs into one large document with the same results. It also does not matter if I try it from inside Word or from inside Adobe.

    Thanks,
    Roger
    Participant
    August 24, 2007
    I have the same proble: have win vista 32bit, adobe acrobat 8.1, office 2007 and i miss the adobe pdf printer, so, when i try to print from every office application i can't do it because adobe pdf converter/printer is missing. I try to reinstall acrobat but the printer is still missing. Can you help me?
    thanks a lot.

    coogh.
    Participating Frequently
    August 24, 2007
    hi Roger,
    What do you mean by word lock up when using Fully functional PDF? Is the progress bar visible to you while conversion is going on? Fully functional PDF will be slow for 550 pages document, so probably you might want to give it more time to convert! How did you create Named destinations in Word?