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szymon2020
Participant
March 25, 2020
Question

Problems with activate Adobe Acrobat 2017

  • March 25, 2020
  • 1 reply
  • 582 views

I have bought Adobe Acrobat 2017 and installed it on windows server 2016. Unfortunatelly I can`t activate it. Whe I want to log in , I have information, that my computer is offline and that I have no internet connection whis is not true, because this server has connection to internet. I have found this page : https://helpx.adobe.com/x-productkb/multi/troubleshoot-cant-connect-online-service.html and when I trying to open page https://activate.adobe.com , I`m getting  HTTP 404:

 

How can I activate this software ??? Please help me.

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 27, 2020

Hi Szymon,

 

We are sorry for the trouble. As described you are not able to activate the application 

 

Please try the troubleshooting steps provided in the link (https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html) and see if that helps.

 

If it still doesn't work, please try to create a new test user profile with full admin rights and try installing the application there and check

 

Let us know ho wit goes.

 

Regards

Amal

J
Jerry3844540855hs
Participant
July 5, 2024

I met the same problem. 

I tried according to the link(https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html)

only "CS5 and CS5.5: Test successful" works. 

I tried to start my "Adobe acrobat 2017", it still shows "your computer is offline........". 

 

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 15, 2024

Hi there


We are sorry to hear that.


Please try to reset the host files manually, also make and sure that you can access secure sites and Check the GlobalSign Root CA certificate, as described here (https://adobe.ly/3W6hDjX)

 

Let us know how it goes.


~Amal

 

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