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AnimatedEarth13
Participant
April 16, 2020
Question

Radio buttons black out when applying signature using fill & sign function in Acrobat Reader DC

  • April 16, 2020
  • 1 reply
  • 2780 views

Hello,

I created a form using Acrobat Pro DC. The form has Text Fields and Radio Buttons. My end users are completing the forms using Acrobat DC. Once the form is filled in, the end user is applying a signature using the fill and sign function. After signing they are selecting save as. Once the form saves, all the radio buttons are blacked and the form is locked so the user cannot fix to reflect the original radio button selection. 

I want the user to be able to fill in the form using the fillable features I've created, as well as, sign using the fill and sign feature in Adrobat Reader DC, and then save the document. After saving I want all data to remain discernable. 

I have done the "Save as Other", "Reader Extended PDF" option already and it didn't resolve my issue. What other suggestions do you have?

 

<update> The issue where radio buttons black out happens whenever the user signs the form or tries to print the 

form.

This topic has been closed for replies.

1 reply

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
April 26, 2020

What PDF program are the other users utilizing to sign this PDF?

I
ivank38548642
Participant
February 24, 2023

looks like it doesnt matter, after making form with radio buttons in Acrobat Pro and then in same program trying to use fill and sign funktion, radio buttons are blanked. Same experience i get from users who were using those forms now for serveral years. Cant find solution to this.

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    February 24, 2023

    Hi,

     

    I think the problem is that the Fill & Sign feature is not documented properly as to thoroughly explain to the users what is supported and what is not; which creates confusion and incorrect expectation accross the user communities.

     

    The Fill & Sign allows to edit, fill and sign a form but only with static content features (at least that is the problem that most users have been posting recently).

     

    Since the Fill & Sign tool provides its own set of editing tools, I've observed that it doesn't respect pdf objects (such as radio buttons widgets, and certificate-based digital signature fields).

     

    But if you use instead "Request e-signatures", Adobe Sign will display everything as intended in your PDF forms, and it will also support the highest encryption ( if you've set security/editing restrictions on your PDFs)

     

    The inconvenience of this current Adobe Sign workflow is that you must add yourself as an email recipient in order to be able receive, open the file, and then fill, print, comment, save a copy, or sign the PDF.

     

    The pros are that when you distribute this form to your users via Adobe Sign service, they don't need Adobe Acrobat Pro subscription nor are required to have Adobe Reader installed in their computing devices; they can fill and sign directly from their web browsers on a full desktop computer, tablet or phone mobile devices. 

     

    Other PDF editors/viewers (not from Adobe), doesn't seem to have this particular restriction when compared to Acrobat's Fill & Sign tool (which is weird in my opinion).

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