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JRGLVL27
JRGLVL27
Participating Frequently
July 14, 2020
Question

Scrolling in Acrobat Pro DC on Mac with search bar open is extremely slow

  • July 14, 2020
  • 1 reply
  • 6418 views

Dear Adobe,

 

I am using Adobe Acrobat Pro DC 'Continuous Release' version 2020.009.20074 on a late-model MacBook Pro.

 

I have noticed that if I scroll through a document with the 'search' window open (ie, after searching for a word), the scroll is extremely laggy and slow.  I have seen a number of posts on the community forum about this issue, but no solutions.

 

Please can you advise how to fix this issue? 

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    July 14, 2020

    Hi Jrglvl

     

    We are sorry for the trouble. As described the scrolling is slow and laggy

     

    Is this a behavior with a particular PDF fiel or with all the PDFs? Please try with a different PDF file and check.

     

    Also, try switching to read mode (CTRL-H) and check the scrolling and then switch back to normal view (CTRL -H again) and check the scrolling speed.

     

    If the PDF is stored on a shared network/drive please download the file to your computer and check for the issue.

     

    Please try the following preferences and see if that makes any difference.

    • Go to Edit (Windows), Adobe Reader / Adobe Acrobat DC (Mac) > Preferences > Page Display >Select Single Page Continuous under page layout.

     

    If it still doesn't work, try to disable the protected mode and Enhanced Security. Go to Edit (Windows), Adobe Reader / Adobe Acrobat DC (Mac) > Preferences > Enhanced Security > Turn OFF the Protected Mode and Uncheck Enhanced Security. Restart the application and check.

    Note: Switching OFF the security is for the testing purpose only, please turn ON the security after testing, irrespective of the result.

     

    Let us know how it goes

     

    Regards

    Amal

     

     

    JRGLVL27
    JRGLVL27Author
    Participating Frequently
    July 20, 2020
    Hi Amal,

    In relation to your questions:


    - Yes, this happens with all PDF files. I have tried multiple PDF files.
    - No, switching to read mode (which is shift+command+H on a mac) and
    switching back does not fix the problem.
    - No, the file is not stored on a shared or network drive.
    - No, adjusting the preferences to 'Single Page Continuous' did not fix
    the problem.
    - No, switching of 'Enhanced Security' and restarting the program did
    not fix the problem.

    Grateful if you could provide any other suggestions.

    Kind regards,

    James
    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    July 25, 2020

    I want to double that:

     

     I am a CC-subscriber, but for reading PDFs I am using Apple Preview because the stuttering choppy scrolling of PDFs is unbearable on an iMac with a Radeon Pro Vega graphic card. Latest version, all accessibility features turned off… 

    In Apple Preview scrolling through pages is smooth as butter, in Acrobat the page jumps in 40 pixel jumps or more…

    It's rididulous. ADOBE, show some love to the Adobe Acrobat on MAC!!!


    Hi there

     

    We are sorry for the daelay in response. As the issue still persists, please try to create a new test user profile with full admin rights or enable the root accoungt in Mac and try using the application there and check.

     

    If it still doesn't work please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the computer nd reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

     

    Keep us posted with the results

     

    Regards

    Amal

     

     

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