SERIOUS ADOBE ACROBAT PROFESSIONAL 8 ERROR

Dear Kevin,

I have to say that I was horrified when my £400 Acrobat 8 Pro froze on the first start-up screen. I tried every conceivable solution I could find but nothing worked until I came across these posts. (http://www.adobeforums.com/webx?7@@.3bc421a1/267)

The issue was that there was a bug in the "activation" code and the activation window never ran at all, thereby freezing access to the whole program. Worst of all, I could not uninstall it either, no matter how I do it.

The solution posted by Ezzati worked for my Windows XP SP2 OS running on an AMD X2 5000+. I did not have to disable any of the processor cores so the numproc=1 step does not appear to be necessary.

I did stop the FNPLicencingservice process via the taskmanager before applying the patch in Administrator mode.

Thank you and Ezzati for the solution, and yes, the Adobe Acrobat 8 licensing service update for Windows Vista does work on Windows XP SP2. (http://www.adobe.com/support/downloads/detail.jsp?ftpID=3750)

I don't get the error that many have mentioned here, instead I have the problem of Acrobat needing to be re-activated about once a month on domain users PC's. But I belive my suggestion may fix your problems as well.

The information passed to me by Adobe support is a "dear john" letter saying that Acrobat must be run with elevated rights - IE: administrator or power user.

Granted - giving users elevated rights on their individual machines is a blatent security risk. But this and a few weeks googling led me to a possible solution. I believe the problem is Flexnet. On a WinXP Pro SP2 machine if you look at the file permissions of C:\Documents and Settings\All Users\Application Data\FLEXnet you will see that users do not have write permissions. Why is this important? Well because that is where Acrobat stores the license activation / verification information that the flexnetlicensing service works with.

Vista should be similar since everyone is setup as a user and / or UAC causes problems.

I'm getting the same error msg with adobe acrobat Pro 8.0 and I uninstalled it and reinstalled it same thing.
link to error msg:
http://www.adobeforums.com/webx/?14@@.3bc421a1/89

Has anyone seen a solution to this problem? My corporate XP machine got hit a few weeks ago. Like others posting here, our Desktop Support people tried to figure this out. They did all the reinstall-patch-etc.-etc. stuff that has been posted but no solution.

I have switched over to Foxit Reader for now (both Adobe Professional and the Reader were screwed). I agree that the problem seemed to start after a Windows Update. My Office got hosed about the same time and had to be re-installed too.

Doesn't seem to be a virus or malware - we run multiple protection programs and I did additional scans that found nothing.

Just wondered if anyone has found an answer?

John T... you are a little touchy, you came off as a Thread Cop or something. Adobe staff have been reading this thread. Derik you are fine with your posting, don't apologize. But John is correct, if anyone needs direct communication with Adobe for bugs, etc use the link he provided.

>ridicule

Oh, get over yourself already

Commenting about the forum title, and posting a link to the page Adobe created for bug reports, is a long way away from being ridicule

If you want to rely on someone from Adobe happening to read your comments and doing something with them, rather than than using the page Adobe created for bug reports, that's up to you

Thanks for the advice John Smith ( John T Smith, "SERIOUS ADOBE ACROBAT PROFESSIONAL 8 ERROR" #304, 16 Jan 2008 8:04 am)

Interestingly enough though, there has been participation in this thread by Adobe staff. I'm not posting this to contact Adobe, but to clarify that the issue definitively resides in AcrobatFNP.dll as previously suspected by other USERS.

In the future I'll try to be less helpful and provide less insight into issue experienced by a community that harbors such unappreciative individuals as to ridicule a VERY detailed post for the use of 3 words.

You have my sincerest apologies.

>someone at Adobe

This is a user to user forum... to talk to Adobe about bugs make your report at

http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Interestingly enough, I've noticed that with my installation, the error only occures when the application is not "Run as Administrator". If I right click the Acrobat shortcut and select "Run as Administrator" then all is well.

Maybe this is an issue with needing a manifest to indicate to Vista which OS level permission to which resources are required by the application or in some other way ensuring compliance with UAC?

I've been following this forum for a while now and trying to keep quiet and let the process play out. Everyone has a breaking point. I've gathered as much detailed info as I can about the error that causes that ambiguos error message. The following are the outputs from attaching a debugger at the exact point and time of the error. If someone at Adobe would like any help with discovering more info about this error. I can reproduce it consistantly on a development machine with full debug capabilities.

b Exception:
> Unhandled exception at 0x05a71243 in Acrobat.exe: 0xC0000005: Access violation writing location 0x03da593c.

b Disassembly:
> 05A71240 mov eax,dword ptr [ecx+4]

> 05A71243 mov dword ptr [eax],0 //This is the error!

> 05A71249 mov dword ptr [ecx],5C4E394h

b Call Stack:
> AcrobatFNP.dll!05a71243()
[Frames below may be incorrect and/or missing, no symbols loaded for AcrobatFNP.dll]
AcrobatFNP.dll!05a71228()
AcrobatFNP.dll!05b483bd()
AcrobatFNP.dll!05b5b24b()
AcrobatFNP.dll!05a71c56()
AcrobatFNP.dll!05a72333()
AcrobatFNP.dll!05a72b5b()
AcrobatFNP.dll!05c493e2()
AcrobatFNP.dll!05bd2229()
AcrobatFNP.dll!05bd22ad()
AcrobatFNP.dll!05bcd1be()
AcrobatFNP.dll!05bcd2ca()
ntdll.dll!7705a664()
ntdll.dll!7704b8f2()
ntdll.dll!7703e11b()
ntdll.dll!7704b8d1()
kernel32.dll!75b192c7()
msvcr80.dll!74881720()
msvcr80.dll!74881a04()
msvcr80.dll!74881a4b()
Acrobat.exe!00403296()
kernel32.dll!75b819f1()
ntdll.dll!7708d109()

b Debug Output:
> 'Acrobat.exe': Loaded 'C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrobat.exe'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\ntdll.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\kernel32.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\user32.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\gdi32.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\advapi32.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\rpcrt4.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\secur32.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\shell32.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\msvcrt.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\shlwapi.dll'
'Acrobat.exe': Loaded 'C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.762_none_10b2f55f9bffb8f8\msvcp80.dll'
'Acrobat.exe': Loaded 'C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.762_none_10b2f55f9bffb8f8\msvcr80.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\imm32.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\msctf.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\lpk.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\usp10.dll'
'Acrobat.exe': Loaded 'C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6000.16386_none_5d07289e07e1d100\comctl32.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\version.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\ole32.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\oleaut32.dll'
'Acrobat.exe': Loaded 'C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\BIB.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\winmm.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\oleacc.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\uxtheme.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\setupapi.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\userenv.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\propsys.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\clbcatq.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\rsaenh.dll'
'Acrobat.exe': Loaded 'C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\FNP_Act_Installer.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\ws2_32.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\nsi.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\netapi32.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\psapi.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\comdlg32.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\msimg32.dll'
'Acrobat.exe': Loaded 'C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\asneu.dll'
'Acrobat.exe': Loaded 'C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\adobe_personalization.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\winspool.drv'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\oledlg.dll'
'Acrobat.exe': Loaded 'C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\adobe_epic.dll'
'Acrobat.exe': Loaded 'C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\adobe_pcd.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\ntmarta.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\Wldap32.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\samlib.dll'
'Acrobat.exe': Loaded 'C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcrobatFNP.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\IPHLPAPI.DLL'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\dhcpcsvc.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\dnsapi.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\winnsi.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\dhcpcsvc6.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\snmpapi.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\WindowsCodecs.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\apphelp.dll'
'Acrobat.exe': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll'
'Acrobat.exe': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\GrooveUtil.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\wininet.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\normaliz.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\iertutil.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\crypt32.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\msasn1.dll'
'Acrobat.exe': Loaded 'C:\Program Files (x86)\Microsoft Office\Office12\GrooveNew.dll'
'Acrobat.exe': Loaded 'C:\Windows\winsxs\x86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_11ecb0ab9b2caf3c\ATL80.dll'
'Acrobat.exe': Loaded 'C:\Windows\SysWOW64\riched20.dll'
'Acrobat.exe': Loaded 'C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\BibUtils.dll'
The thread 'Win32 Thread' (0x810) has exited with code 0 (0x0).
Unhandled exception at 0x05a71243 in Acrobat.exe: 0xC0000005: Access violation writing location 0x03da593c.