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C
Carlos5C8A
Participant
August 14, 2020
Answered

Sign in in Acrobat Std 2017 no longer working

  • August 14, 2020
  • 3 replies
  • 1587 views

So, I use Adobe Send and Track for Outlook paired with my Adobe Std 2017. The problem is that I cannot longer use it since it tells me there is no Adobe ID.

 

I went to sign in in Acrobat, and the buttons just do nothing at all.

If I go through the help menu, it shows my ID as being logged in, but the top right keeps saying "Sign IN" instead of showing my ID. If I go to the "Document Cloud" section in the left pane, and try to sign in, the same behavior.

 

I tried Repairing, reinstalling, uninstalling, and cleaning up with the Adobe Acrobat cleanup tool, I tried a new user in my computer, and nothing seems to change the behavior. I also made sure I have the latest Acrobat and Windows 10 updates.

 

The help menu says I'm logged in, but the rest of the software acts as if I was not logged in.

 

Any help?

 

Thank you.

This topic has been closed for replies.
Correct answer sumitash1

Hi,

 

Some changes have been made to fix this issue.

Could you check after clicking at sign-in, in Acrobat 2017, that it fixes the issue?

If that doesn’t work, sign-out from Help and sign-in again. 

 

Thanks,

Sumita

3 replies

sumitash1
Adobe Employee
sumitash1Correct answer
Adobe Employee
August 17, 2020

Hi,

 

Some changes have been made to fix this issue.

Could you check after clicking at sign-in, in Acrobat 2017, that it fixes the issue?

If that doesn’t work, sign-out from Help and sign-in again. 

 

Thanks,

Sumita

    C
    Carlos5C8AAuthor
    Participant
    August 17, 2020

    Hi Sumita,

     

    It worked, now I can login and use Send and Track again!

     

    Thank you!

    sumitash1
    Adobe Employee
    sumitash1
    Adobe Employee
    August 16, 2020

    Hi,

     

    Thanks for reporting the issue, sorry for the inconvenience caused, we are looking into it.

     

    Reagrds,

    Sumita

      ls_rbls
      Community Expert
      ls_rblsCommunity Expert
      Community Expert
      August 15, 2020

      Please reach out to Adobe employee sumitash1  in this thread: https://community.adobe.com/t5/acrobat/unable-to-sign-in-connect-to-document-cloud-in-acrobat-pro-2020/m-p/11360361?page=1#M270999

       

      It seems like another user just reported a similar issue.

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