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iainr33927492
iainr33927492
Participant
February 22, 2024
Question

Suppress sign-in

  • February 22, 2024
  • 1 reply
  • 1128 views

We have been using a customized package on Acrobat Pro for 1 year successfully. Since we have a VDI environment we could not install Reader and Acrobat Pro at the same time in the Golden Image. Hence we use the Suppress sign-in feature, so that those who do not have a licence still can view pdf i Acrobat. Those with licence sign in and get access to all features.

This however stopped working just the other day. Those who sign in with licence get the same message as those not signing in when trying to for example create or edit files. "You don't have access to this feature, contact your IT-admin". Trying the customized package again with out the suppress sign in feature enabled it works fine for those that sign in, they get their licenced features. But of course those without login can't use it as the program will close if you don't sign in. I called support and they said that they had made some changes in the last days, something related to AI also. And he said that you now need an Enterprise licence instead of out current Teams licence to use the suppress login feature. Can someone very this? Thanks

    1 reply

    S
    Sunil28439867i10b
    Participant
    September 18, 2024

    Hello,

    I face the same issue with Enterprise license. When we customize the package to suppress the sign-in, the version changes to Adobe Acrobat Pro which we don't have license. If we keep the sign-in mandatory, the version changes to Adobe Acrobat Standard. We want to keep only one version in our organization and because of this issue, we have to customize adobe reader too.

    Thanks,

    Sunil

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    January 30, 2025

    Hi @Sunil28439867i10b,

     

    Sorry for the delayed response.

     

    Adobe has introduced a unified installer to streamline the user experience and eliminate confusion between Acrobat and Reader when accessing paid features. If you have Reader installed, and you purchase a subscription using the same email ID, Reader will automatically upgrade to the full version of Acrobat. This is to avoid long-tail user confusion about using Acrobat and Reader for the Paid feature when both Reader and Acrobat used to be installed on the same machine. 

     

    The same installer will work whether you have an Acrobat Pro Subscription or an Acrobat Standard subscription. 

    So if you are not using any paid features on user machines it will be advised to install Reader, while customizing the package to suppress sign-in required. 

     

    Let us know if you have further questions.


    ~Tariq

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