Text entered in fillable PDF disappears when I click to another field

Question

I am using Adobe Acrobat Pro DC version 2020.013.20074I have attached a screen recording of the issue.I truly appreciate any help you might provide

try67 · Accepted Answer

The form fields work in the browser (Safari)

But, I cannot click the checkboxes unless I use Firefox

I am seeing where it might have gone wrong as when I right-clicked on it to open the form it opened in Preview (it did not give me an option to open in Adobe)

How can I save the form from the browser?

Thank you.

Do not open the file in any browser or in Preview!

Instead, right-click the link and select Save Target As (or something similar).

Then, once it is downloaded, open it in Acrobat directly.

try67 · Answer

It's most likely the result of the file being filled in using a non-compliant PDF application, like Apple Preview.

Stick with Adobe Acrobat/Reader in the future to avoid such issues.

For that file try exporting the data to an FDF or Text file and then importing it back in.

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