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pamelafang
Participant
August 30, 2017
Answered

unable to type certain letters when filling in a form

  • August 30, 2017
  • 2 replies
  • 37628 views

I am using Adobe Acrobat Reader DC on a Windows 10 Laptop with a UK keyboard.

When typing text to fill in a form, pressing many of the letter keys on my keyboard doesn't have any effect.

Below is a screenshot of me trying to type all 26 letters of the alphabet in alphabetical order. As you can see, only 1/2 those letters appear

My keyboard is working fine, and this problem only surfaces when using the Reader program on the desktop. There is a browser version of the program - i can get all letters to appear there.

Anyone else knows how to solve this? I currently have to type each field into MS Word, then copy and paste to fill in the form. It's rather annoying.

Thanks all

    Correct answer try67

    I recently solved a similar problem for someone else... Maybe it's the same situation here.

    Go to Edit - Preferences - General and check if the "Use single-key accelerators to access tools" box is ticked. If so, untick it and try it again.

    2 replies

    F
    furipu
    Participant
    June 7, 2018

    Any update on this @try67?

    L
    Lisa26521922nhxv
    Participant
    October 10, 2022

    HELP

    I have an issue some letters don't appear when i'm using facebook and google search including the enter button

    Any ideas would be very much appreciated

    Please help me someone 

     

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    October 10, 2022

    This is not a issue of Adobe Acrobat.

    try67
    Community Expert
    try67Community Expert
    Community Expert
    August 30, 2017

    Can you post a full window screenshot? This doesn't look like a form field in a Reader...

    P
    pamelafangAuthor
    Participant
    August 31, 2017

    Hi there, sure, here it is. I've tried typing out all the letters of the alphabets again - same issue.

    I'm using the 'Add text" feature in the  'Fill and sign' tool. It's what appears when i double-click on any field in a regular (ie not fillable) PDF.

    Hope this helps.

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