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Jules32055079d04j
Participant
September 4, 2023
Question

Up arrow not working in Preview Window

  • September 4, 2023
  • 6 replies
  • 10762 views

Hey there. I am running Windows 11. When I am using preview mode in my File Explorer view and trying to preview a multipage PDF document, the down arrow in the bottom left corner of the Preview Window works just fine, but the Up Arrow does not.

It does not allow me to go backwards through my Preview View (it used to work!!!)

This is really frustrating as I have to keep selecting a different file, then come back to the PDF I am trying to view to pages that I had already scrolled past.

I have attached a picture. You will notice I am on page 3 of a 6 page document and only the Down Arrow is selectable.

Any assistance would be really appreciated.

Cheers

Jules

    This topic has been closed for replies.

    6 replies

    D
    defaultb16b98agyn2g
    Participant
    January 26, 2024

    Same issue. Windows 10 19045.3803, Acrobat Pro 2023.006.20380

    B
    BriGuyOSC
    Inspiring
    January 26, 2024

    Try checking for Windows and Acrobat Pro updates again. I was having this same issue, but I noticed that mine suddenly started working recently. I'm on Windows 10 19045.3930 and Acrobat Pro 2023.008.20470

    A
    Alban33804253xuzp
    Participant
    December 21, 2023

    Hi Jules,

    I understand your frustration with the issue in the File Explorer preview mode on Windows 11. It's definitely inconvenient not being able to navigate backward through multipage PDFs using the Up Arrow. Have you considered checking for any recent updates or reaching out to Microsoft support for assistance? They might provide insights or a solution to help address this problem. Hang in there, and I hope you find a resolution soon!

    M
    MDennison
    Participant
    November 22, 2023

    I'm having the same issue.

      B
      BriGuyOSC
      Inspiring
      September 21, 2023

      Found this topic via Google search because I am having the same exact problem. So annoying!

        J
        James2979937001ng
        Participating Frequently
        September 21, 2023

        The awareness of the problem seems to be growing!!!

         

        Can Adobe sort it out? We are paying ye enough!! Maybe I will ask for a refund?

          B
          BriGuyOSC
          Inspiring
          September 21, 2023

          One thing I just discovered:

           

          If you right-click on the arrows in the Preview Pane, it opens a contextual menu with "First Page, Previous Page, Next Page, Last Page," plus some rotation options. For whatever reason, THOSE work correctly. But, for whatever reason, the up arrow is grayed out. Like someone forgot to code in the onmouseover or onmouseclick for that button. 😛

            J
            James2979937001ng
            Participating Frequently
            September 8, 2023

            I'm having the exact same problem!!! So frustrating!

              Amal.
              Community Manager
              Amal.Community Manager
              Community Manager
              September 8, 2023

              Hi @Jules32055079d04j

               

              Hope you are doing well.

               

              This seems to be a Microsoft issue, as the 'Preview mode in file explorer' is the Microsoft feature. Please try to contact the MS support team and see if that works.

               

              Regards

              Amal

               

                J
                James2979937001ng
                Participating Frequently
                September 19, 2023

                Hi Amal,

                 

                I have gone to Micrcosoft and they have performed multiple tests on my computer and they assure me this is a "Adobe" issue. Could you please look into it further?

                 

                Please find attached transcript between our I.T support and Microsoft. 

                 

                 

                 

                Thanks

                 

                James

                E
                Emily32138510fejk
                Participant
                September 7, 2023

                Following,

                 

                I am having the same issue!

                 

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