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C
CMJRoss
Participant
June 24, 2015
Answered

"Your request could not be completed. Adobe Acrobat DC license has either expired or not been activated."

  • June 24, 2015
  • 28 replies
  • 113162 views

Virtually every time I initiate a Word-to-PDF conversion from within Word, I get this error message. I have had CC since its inception, and I have had Acrobat Professional licenses going back to about version 4,5, or 6.

I have signed in and out of CC more times that I can possibly remember. I have uninstalled and reinstalled Acrobat more times than I care to admit. Yet this keeps happening, practically on a daily basis.

What is going on? How do I fix this? Am I the only one with this problem?

    Correct answer williamo39708114

    Stopping "Acrotray.exe" in Task Manager fixed it for me as well.

    28 replies

    Show previous replies
    R
    robertp68705117
    Participant
    October 13, 2015

    I can't even print to PDF from Acrobat Pro DC. Does that make any sense?

      R
      robertp68705117
      Participant
      October 13, 2015

      I just found and tried this and it worked despite being for Acrobat 8 - non-adobe link below.

      Go to task manager and end processes - Acrobat.exe and acrotray.exe. I was able to PDF print from all apps after doing that.

      FIXED: Adobe Acrobat Error "Adobe PDF creation cannot continue because Acrobat is not activated" - ITJungles

        Y
        yhdg7te65656
        Participating Frequently
        November 26, 2015

        robertp59048555  ,


        Thank you for the suggestion to end the Acrotray.exe process.   It worked for me!


        It is one hell of a nuisance though, if I have to do this every time I want to print to pdf. 


        Adobe team get to work!

          MW-ERA
          MW-ERA
          Participant
          October 12, 2015

          I am having the same issue here, however it seems I am unable to Print to PDF / Save as PDF until I restart the computer. Even if I am logged into Acrobat PRO DC I can edit all PDF's, but am not able to "create" word document to PDF.

          rwjint
          rwjint
          Participating Frequently
          October 15, 2016

          Uninstall your creative cloud app that basically allows you to download the apps and redownload it. this should do the job. Your  system just lost you updated license.

          T
          tracy_brown
          Participant
          September 16, 2015

          Has there been any solution this issue?  We are seeing this same result in our deployment of Acrobat with a volume license key.

            J
            jdomke1
            Participant
            June 29, 2015

            Same issue here. Previously I had the last version of Acrobat. I was hesitant to install DC because my first impression wasn't good. It's still not good. The Mickey Mouse GUI is complete garbage. You're viewing a PDF and what if you need to zoom? No more button or pull-down, now you have to go into the view menu and screw around there. Anyhow, back to my issue. I have Windows Professional 8.1 and had to reinstall due to hard drive failure. When I reinstalled my Creative Cloud desktop app I no longer had the option to installed the previous version of Acrobat. Now I'm stuck with DC. Every single time while in Microsoft Work 2013 I go to the Save as Adobe PDF, select where I'm saving and the file name, and bam this stupid box pops ups. If I go right back and repeat the same steps, it always works the second time around. Figure this out Adobe. I'm paying big money for my Creative Cloud membership every month.

            rwjint
            rwjint
            Participating Frequently
            October 15, 2016

            Uninstall your creative cloud app that basically allows you to download the apps and redownload it. this should do the job. Your  system just lost you updated license.

            T
            tumequ99543539
            Participant
            June 26, 2015

            Also getting this error. Would love to see a solution.

              F
              Frank H Weaver
              Participant
              June 25, 2015

              I am seeing the same error message when I print to PDF from any application.  Doesn't matter whether or not Acrobat Pro DC is open.  I do that print thing 20 to 30 times per day with the error occurring once or twice.  After closing all the error message windows, I can repeat the print command and it will work correctly.  Have never seen it fail twice in a row. Almost as frustrating as being unable to control default settings for panes.  But, life goes on...

                R
                retnuH
                Participant
                June 25, 2015

                I'm having the same problem on Win 7 64 bit with a licensed version and not the cloud version. I can hit ok to clear the error and then it works fine but is annoying since I print to pdf from many programs. The main one I use (ThinkGIS) doesn't have an Adobe toolbar add-in either. I upgraded to DC to hopefully get away from a few problems with XI but they are still there and now have many more problems like this to deal with.

                I just closed ThinkGIS and then opened it again to print and didn't have the error so it appears to be intermittent. I had an instance of Acrobat open both times.

                AadeshSingh
                Community Manager
                AadeshSinghCommunity Manager
                Community Manager
                June 24, 2015

                Hi Christina,

                Please uninstall Acrobat DC this cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.

                Restart your computer.

                Install Acrobat DC using this link Free Acrobat Pro DC | Download Adobe Acrobat Pro DC free trial.

                Let me know if the issue persist.

                Regards,

                Aadesh

                  C
                  CMJRossAuthor
                  Participant
                  June 24, 2015

                  For the record,Aadesh, I have done this cleaner tool uninstall & reinstall at least twice before. But I will do it a third time, and get back to you in a few days when the error message pops up again.

                  Here is the most recent case number from my contact with Adobe Tech support:

                  0186609196

                  C
                  chil56894585
                  Participant
                  June 24, 2015

                  FYI, not a solution, but this same thing keeps happening to users at one of my client locations, who only have volume license keys of Acrobat DC. I've been through several sessions with Adobe tech support trying to get to the bottom of this with no solutions supplied. There's another forum thread here with people having the same problem who say it usually happens when the "print to PDF" is initiated from another app (like Word) when Acrobat is NOT running at the time. You can open Acrobat up on its own and not receive this error.

                  Acrobat dc license has either expired or not been activated‌

                  Are you able to confirm that this is what you see, as well? Maybe we can help Adobe figure this licensing issue out with more data. {shrug}

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