Your request could not be completed. Adobe Acrobat licenses has either expired or not been activated. I have a valid license and monthly subscription and have tried logging out and back into adobe

Forum|Forum|7 years ago
March 22, 2018
4 replies
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Unable to print from word to PDF. Getting the error: Your request could not be completed. Adobe Acrobat license has either expired or not been activated. I have a valid license, have not had this problem in the past and tried signing out and signing back in.

Print and prepress

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I contacted Adobe support about this same issue. The representative said it was a configuration error. He logged onto my computer remotely and fixed it. I recommend contacting support!

S

Shalaylie22

Participant

Follow the steps here: Why: Your request could not be completed. Adobe Acrobat license has either expired or not been activated. (becomethesolution.com)

WINDOWS:

Browse to:

C:\ProgramData\Adobe

And rename SLStore folder to SLStore_old.

Finally, browse to:

C:\Program Files (x86)\Common Files\Adobe\SLCache

And delete everything inside the SLCache folder.

MAC:

Browse to:

/Library/Application Support/Adobe

And rename SLStore folder to SLStore_old.

Finally, browse to:

/Library/Application Support/Adobe/SLCache

And delete everything inside the SLCache folder.

J

Jeffrey5CD2

Participant

We have that issue on at least 2 PCs out of the 300 some licenses. Do you know what Adobe did to fix it. Is this resolution something that can be shared? Windows 10 with Office365.

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Participant

I contacted Adobe support about this same issue. The representative said it was a configuration error. He logged onto my computer remotely and fixed it. I recommend contacting support!