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Deacon Ho
Participating Frequently
March 9, 2026
Question

Charged me money after I cancelled my trial subscription BEFORE it ended

  • March 9, 2026
  • 2 replies
  • 80 views

I subscribed to adobe pro around an hour ago. However, I realized that the features were lacking and I CANCELLED the subscription after a few minutes of using it. BUT, I just checked my email and it claims that Adobe has CHARGED me 8HKD for their services. I need a refund for the 8HKD.

For those who cannot read:

I HAVE ALREADY MADE SURE I HAVE CANCELLED ALL SUBSCRIPTIONS of ADOBE.

I LOGGED OUT OF MY ACCOUNT AND LOGGED IN AGAIN AND DOUBLE CHECKED THAT I HAVE NO ACTIVE SUBSCRIPTIONS LEFT.

I HAVE CONFIRMED I HAVE UNSUBSCRIBED TO ALL SUBSCRITIONS BY READING BOTH EMAILS FROM ADOBE DETAILING THAT I HAVE SUCCESSFUL CANCELLED ALL MY SUBSCRIPTIONS.

DO NOT TELL ME ABOUT THE TRIAL TERMS. I UNSUBSCRIBED WITHIN 15 MINUTES OF SUBSCRIBING, SO DO NOT TELL ME THAT I ALREADY EXCEEDED THE TRIAL PERIOD.

PLEASE HELP ME REFUND.

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    Community Expert
    March 9, 2026

    what's your account show, https://account.adobe.com 

    Deacon Ho
    Deacon HoAuthor
    Participating Frequently
    March 9, 2026

    I'm not blind. It shows I have no active subscriptions since I've CANCELLED ALL MY PLANS ALREADY AND RECEIVED EMAIL CONFIRMED FROM ADOBE ABOUT THE CANCELLATION.

    kglad
    Community Expert
    Community Expert
    March 9, 2026
    Peru Bob
    Community Expert
    Community Expert
    March 9, 2026

    Please post that here:

    https://community.adobe.com/account-payment-plan-4

    Note: You will need to slightly change the wording of the title of the thread or you will get a duplicate question error.