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Deacon Ho
Participating Frequently
Mar 9, 2026 6:07 PM UTC
Question

Charged me money after I cancelled my trial subscription BEFORE it ended

I subscribed to adobe pro around an hour ago. However, I realized that the features were lacking and I CANCELLED the subscription after a few minutes of using it. BUT, I just checked my email and it claims that Adobe has CHARGED me 8HKD for their services. I need a refund for the 8HKD.

For those who cannot read:

I HAVE ALREADY MADE SURE I HAVE CANCELLED ALL SUBSCRIPTIONS of ADOBE.

I LOGGED OUT OF MY ACCOUNT AND LOGGED IN AGAIN AND DOUBLE CHECKED THAT I HAVE NO ACTIVE SUBSCRIPTIONS LEFT.

I HAVE CONFIRMED I HAVE UNSUBSCRIBED TO ALL SUBSCRITIONS BY READING BOTH EMAILS FROM ADOBE DETAILING THAT I HAVE SUCCESSFUL CANCELLED ALL MY SUBSCRIPTIONS.

DO NOT TELL ME ABOUT THE TRIAL TERMS. I UNSUBSCRIBED WITHIN 15 MINUTES OF SUBSCRIBING, SO DO NOT TELL ME THAT I ALREADY EXCEEDED THE TRIAL PERIOD.

PLEASE HELP ME REFUND.

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    4 replies

    kglad
    Community Expert
    Community Expert
    Mar 9, 2026 6:32 PM UTC

    what's your account show, https://account.adobe.com 

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    Deacon Ho
    Deacon HoAuthor
    Participating Frequently
    Mar 9, 2026 6:36 PM UTC

    I'm not blind. It shows I have no active subscriptions since I've CANCELLED ALL MY PLANS ALREADY AND RECEIVED EMAIL CONFIRMED FROM ADOBE ABOUT THE CANCELLATION.

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    kglad
    Community Expert
    Community Expert
    Mar 9, 2026 6:55 PM UTC

    then check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962 to see if another account is being charged.

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    Peru Bob
    Community Expert
    Community Expert
    Mar 9, 2026 6:13 PM UTC

    Please post that here:

    https://community.adobe.com/account-payment-plan-4

    Note: You will need to slightly change the wording of the title of the thread or you will get a duplicate question error.

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