Illustrator plan cancellation

I'll continue trying many thanks for your help and support

​@LinaShaaban 

contact your admin.  they can access help via the admin panel.

hi Jeffrey, Nancy, and kglad. Thank you for trying to help. I’m unable to sign to the admin console to contact Adobe. Plus, I have posted in the other community (Account, Payment, & Plan) as per kglad’s advise below. Is there any way to contact Adobe by email? My enterprise IT team couldn’t help me.

​@Jeffrey_A_Wright what’s the 4th account? I have 3 accounts (EY GLOBAL SERVICE LIMITED, EYDXP, and my personal) and I know how to navigate between them, however there are no active plans showing under any of them.

​@LinaShaaban in addition to the suggestions offered by ​@Nancy OShea and ​@kglad I am showing that you have four different accounts created. Please see https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html for information on how to use the account chooser to switch between the various accounts you created on Adobe.com.

If you subscribed to Illustrator separately, log-in below with your personal ID & password.

https://account.adobe.com/plans.

Cancellation and refund policy

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

Hope that helps.

and you should be posting this in the account, payment and plan forum, https://community.adobe.com/account-payment-plan-4

p.s. change your title to avoid a duplicate message problem.

do you have an enterprise subscription?  if so, contact your admin, https://helpx.adobe.com/enterprise/kb/contact-administrator.html

if not, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html