Questions

In IE8:Press F12 (or select Tools > Developer Tools)In the tools window press Ctl-R to clear the cache completelyorPress Ctl-D clear the cache for the current domainClose the Developer Tools windowIn Firefox Windows:Go to Tools > Options > AdvancedClick into the Network tabClick Clear Now in the Cached Web Content sectionClick OKIn Firefox Mac:Go to Firefox > Preferences > AdvancedClick on NetworkClick Clear Now in the Cached Web Content sectionClose the Preferences windowIn Chrome Mac:Go to Chrome > Clear Browsing DataCheck only the Empty the Cache checkboxClick Clear Browsing DataClose the Under The Hood tabIn Safari Mac:Go to Safari > Empty CacheClick EmptyIn Safari Windows:Make sure your Menu Bar is showing (or use the shortcut below)Click on Edit > Empty Cache (Ctl+Alt+E)Click EmptyPlease add instructions for other browsers/platforms in the replies.Thanks!

Hi Guys,Everything works fine in Firefox and IE (assuming) but in Chrome I seem to be getting this error constantly when trying to do anything with my Adobe account, editing profile, making posts on the forum or even logging into the forum.Please note that this is nothing to do with development servers or anything, I just talking about normal browsing of the Adobe sites.If this is something to do with my Chrome please help, if it's server side then please fix it!Thank you!

Hi,  Even though I DO NOT have email notifications set to receive, I am getting Spammedby every Thread That is posted as it comes up here!How do I STOP this, I had to put Adobe Flash On my Spam list because I am getting 200 emailsa day in my inbox.Again, how can I stop these Posted Emails? Thanks

I may be wrong, but I seem to notice an alarmingly increasing number of new participants who chose their email addresses as Adobe IDs. Apart from the carelessness, this is likely to produce problems in the topic lists of these forums, and I know I have raised the point before. If I remember correctly, I was told that rules on ID format were dictated in the adobe.com site, where they don't care about such trifles. Pity. If it's not Jive, it's Adobe.

I have CS6 on my laptop at work.  When I transfer the images to a different (old) mac for archiving there are no thumbnails.  The photos are there when I open them but there's no preview.  Any idea how to fix this?

I used to be able to view forums by date, now they appear in order of "Trending Questions"  so that a discussion that has been inactive for three months now appears before a discussion from a day ago. Is there a way to get back to the way it should be (by date), or must I live with this poorly conceived "upgrade?" I searched in my preferences and profile, but can't find a way to change this.

Not sure if this is the correct place for this question - please feel free to redirect if needed...When I go to Your Stuff > Preferences > General Preferences, there is an option under General Settings for Discussion View Style and Comment View Style.It has a dropdown to let me choose whether I want Flat, or... well, Flat. There is only one choice.Why is there no "Hierarchical"?

All of a sudden I am getting logged out of Adobe forums when I quit Safari.  This is the only web site where this happens.

The very best wishes to everyone on this short and rather dark day of sun.Light will grow again from this day on, up here in the northern half, and light will start to wane  in the southern half.Many important celebrations will occur over the next quarter, including New Year for most (of those without a wandering one).

I have read the threads concerning this subject to no avail.  Could some please tell me how to stop receiving e-mail on Premiere Pro?Please use simple english with no unnecessary jargon.Bill Carey

So, as part of my blackhole hosts file that automatically blocks ad & site tracking, I figured out that stats.adobe.com is linked to 127.0.0.1 in my /etc/hosts file.Is anyone in Adobe tech support aware that this breaks your entire forums site for both Chrome and Safari?The two urls that kill all ability to click a link on the forums.adobe.com website are:stats.adobe.com/b/ss/mxmacromedia/1/H.15.1/s81639209431596stats.adobe.com/b/ss/mxchlprod/1/H.25T/s84986080005764They appear to try and report back everything they possibly can about the browser, including what plugins, user screen size, browser window screen size, etc.Apparently the FireFox javascript engine is a bit more flexible in how it deals with these URLs being broken, but this is really annoying and you guys might want to fix it.

How can I convert an iWeb site to a Dreamweaver site?

I have been trying to get customer service to correct my address country from the US to Canada... for 3 days now! But to no avail so far. No way to do this online or via email. I am writing this while I have been put on hold for the FOURTH time now! It is STILL not clear if they will be able to help me and do this at their end.In the meantime, I am unable to upgrade my Lightroom version.Great products, terrible service. I am EXTREMELY frustrated.

My Adobe ID is my email address, but I would like to have the forum notifications go to a different email address... is that possible?For example, my Adobe ID is "myname@myisp.com".But I would like to have forum email notifications go to "forumstuff@myisp.com".

Hello, thx for any help I can receive.I know that my computer I use for my video editing of my CS5 isn't robust enough for this new digital camera. I now use miniDV tapes and everything works fine.What I have now...Windows XPIntel Pentium (R) D CPU 2.66 GHz2.67 GHz, 3.00 GB of RAMATI Radeon HD 2400 ProIf I do a new build what would you suggest as something that works well and I still have room to grow into in the future.Thx

Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 2 second(s) or longer as there are 1 customer(s) in line ahead of you.You are now chatting with S.S: Hello! Welcome to Adobe Customer Service.S: Hi  Mrs H.S: May I please have your email address registered with Adobe while I review your request?Mrs H: XXX@XXXXS: Thank you for the email address.S: Could you please elaborate the issue? Mrs H: This is the second time I am contacting you.Mrs H: I paid for the PDF converter subscription but it has not been acknowledged.S: Thank you for the information.S: Let me see how best I can help with this.S: May I please have the order number?Mrs H: No idea.Mrs H: But I made you a credit card payment on 17 Dec for £15.62S: Thank you for the ionformation.S: I checked and see that the order is cancelled due to Credit card declined.Mrs H: It's still valid.Mrs H: I've used it this last week.S: In this case you will have to check with y

Seriously... I know Adobe are supposed to industry leaders in software, but their customer service is among the worst I have ever encountered.All I am trying to do is have someone tell me why my order was cancelled, why no one told me it was cancelled and why when I tried to place the same order the price had gone up by £200. I have tried four customer live chats - two didn't understand what I was trying to ask, the other two seemed to get it but didn't do anything/ 'weren't able to help' because they worked for the wrong department and couldn't tell me which department might help.I have tried emailing customer services. I got one reply where they said they considered my case closed, one reply where the person insinuated I was stupid and had been lookign at the wrong product page (I hadn't) and three times since I have emailed the same address and my emails have bounced back. When I mentioend this to a live chat person, she said it was because 'emails usually don't work if you use an I

I've recently been through 6 techs regarding not being able to activate my CS6 purchased program. Long story short, no one could help me, I had tried all of the various methods. An error window kept coming up saying I was off-line, and/or my clock was wrong. Neither of these were true.  When I tried activation Off-Line, Adobe kept telling me I had the Serial No. wrong (not true). I was so frustrated I was ready to scream, and then last night as I was yet again sifting through the Adobe site I ran across a line that said my CS6 would activate when Adobe sensed that I had gone online--which made me remember that some websites work better in a different browser.  I had been using Google Chrome on my new Windows 8 computer.  Here's what finally made the activation window pop up:  I closed Chrome, opened Photoshop, then launched Internet Explorer...the error window started to pop up then changed to the sign-in window for activation!!!  This, after days and many hour

Looking for a way to use PSE 11 with green screen editing

My institute uses a proxy server and so I am unable to log in to the Adobe Forums. I recieve the following error :"It appears that your account login has been banned. You might contact your administrator if you think this is a mistake."And I cannot access the Internet without enabling the proxy server. Can any administrator help me.Thanks in advance.

For the last couple of weeks the format of (some of) the emails I'm receiving from the forums has changed, to the worse.They now contain a huge and unnecessary black bar at the top:Also, because the title of the email contains "Re: " before the name of the thread they no longer become a part of the original email thread, causing my (Gmail) inbox to be filled with messages and making it harder to follow the threads...Please, reverse this change. It is annoying and cumbersome.

I'm seeing a number of comments about the typography of the new forum skin looking wrong (text being cropped, overprinting other text, etc.) and in general it's down to two things:Clear your browser cache to remove any CSS files from the old skinYou are blocking the use of Web fonts (either in your browser configuration or firewall software)Sorry and all, but the new forums are styled to work only if the downloadable Web font "Adobe Clean" is activated. In the CSS for the new skin we have some @11220649-face declarations that try to load this font from the Adobe server, and the fallback is to use your default sans-serif typeface (Arial etc.). Adobe Clean is a narrow width font, so if it's not used the text becomes too wide for the style sheet:So if the forums look like the image above left, you're OK. If they look like the image above right, you're not loading the Adobe Clean font files and the layouts will be gnarly.The @11220649-face style rules should work on all major browsers (I h

I have over 15 years of graphic design experience (corporate and non-profit sector) in the print world. I have about 5 years of basic web maintenance. At this point I'd like to take the next step in the professional world. Shall I pursue ACE (likely focused on InDesign) or take the time to learn all about web design? Any suggestions are welcomed, thanks in advance.

I'm sure this has been discussed before. Seems that some people just cannot find it."Ask A Question" does not seem to be the best phrase to use.http://forums.adobe.com/thread/1161343http://forums.adobe.com/message/4403075

When I click on My Information, the page loads half way and goes to broken link screen. I registered on another account (this) and it is working fine. It only happens to the account I used primarily. Also when I tried to use the forum on the previous account, I got stuck in the Screen Name. I pressed confirm and unable to proceed.