Inspiring

Answered

Starting new discussion link hard to find [2018]

Forum|Forum|7 years ago
June 17, 2018
5 replies
4554 views

I spent so much time trying how to start a new discussion on the Adobe Illustrator forum that I actually had to google how to post on the Adobe forums. Luckily I found the following post:

Instructions on how to post a question in a forum

Down the bottom there is a helpful image of where to click to start a new discussion. This is a terrible user experience. Unless Adobe is trying to discourage users from posting on their forums they really should make this more obvious.

Is there a issue report for the Adobe forums them self?

This topic has been closed for replies.

Correct answer John T Smith

Adobe did not write the forum software

See my reply #1 for help How do I edit my firstname?

T

Thedoc328

Participant

Tried above, but a bit circuitous. The direct approach would be:

1. Click on page headline above, "Adobe Support Community."

2. Click on product, e.g. "Adobe Acrobat."

3. In search box (near top of page) type the title of your thread.

4. When you start typing in the box, two buttons will appear below. One is "Post to community." (The other is "More search results.") Click on "Post to community," and a box opens to enter your text.

kglad

Community Expert

when you navigate to a forum page, don't you see the "post to community" link at the upper right side of the page?

M

marcelp61268127

Participating Frequently

Well, I'd like to think Adobe IS responsible for the layout of their forums, no matter who actually designed them. I presume they paid that person money, so they should be user-friendly.

jane-e

Community Expert

marcelp61268127, what is it that you need help with? We are here to assist.

W

wideEyedPupil

Inspiring

> There has been a lot of effort on Adobe's part to make the forums easier to use.

Are you guys software engineers? They could do quite a few things independent of Jive (besides telling Jive to take a hike if they have no interest in making their product useable for the base of one of the largest consumer software companies around).

They could make their own page that hot links to the Ask New Question page. The could write code that mods the HTML/CSS which jive serves up before it gets to the browser. They could write some Javascript hacks on it. Heck, I've got a browser extension that can spawn a rocket and go around shooting up all the objects on the screen HTML element by HTML element as if it's an 80s Asteroids game, if a browser extension can do that to this page then I think Adobes hands are not quite as tied as you like to believe.

jane-e

Community Expert

wideEyedPupil wrote
Are you guys software engineers?

Hi wideEyedPupil,

No, we are just volunteers who are long-time users of Adobe software who try to help people who have questions. We can't recode Jive, but we can help you navigate this site. Do you have any specific questions?

C

chaszz

Participant

I have the same question. Of all the forums I've ever used, these are the only ones with no link to start a new question or thread. The answer the original poster provided did not help me, as I'm trying to start a new thread on the Photoshop forum and that link text "Still have questions, start a new thread" does not appear at the bottom of pages on the PS forum. I will tackle the other answer which speaks of root, etc., but it seems like Greek to me, I do not know the terminology he uses. If Adobe did not create the forums, why are they claiming the copyright, down at the bottom of every page?

Can anyone provide in plain English the answer to How to start a new thread in the PS forum?

Chuck Uebele

Community Expert

As John mentioned, Adobe did not write the format of these forums, so they are at the mercy of the forum originator. The forums have changed. I usually use the content page, rather than the overview page, and the new discussion is right at the top left.

On the overview page, it's still on the bottom:

Christine Holzmann

Known Participant

I agree that it is VERY difficult trying to post a new discussion!!! Have never had such a hard time before. Had I not found this post of yours I would have just given up today

John T Smith

Correct answer

Community Expert

Adobe did not write the forum software

See my reply #1 for help How do I edit my firstname?

W

wideEyedPupil

Inspiring

So what if Adobe didn't write the software for this forum. There's plenty they can do to change it, this is Adobe, John T Smith, not the local corner store.

John T Smith

Community Expert

>There's plenty they can do to change it

No... all forum changes must be requested from Adobe to Jive (Adobe rents Jive) so if Jive is not able to modify their base product in the "exact" way Adobe wants, the change won't be done

And, according to what I've read, to be able to receive future Jive updates, very little is changed

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