Still no supervision in the French and Spanish forums?

This is my periodic -no longer monthly; too discouraged by now- bringing of this topic upper in the list before it gets buried in the Archives to die there without anyone noticing.

No change whatsoever since my last posting. As a matter of fact, no change whatsoever since my first posting on the subject on February 27, 2005, in a thread that has by now disappeared. Correction: it was stated officially here that there are no hosts/moderators in the forums in Spanish, something that wasn't too difficult to guess.

Many thanks to all of those who have at least offered moral support.

Hello Don,

The relationship between Adobe USA and their subsidiaries around the world is almost a complete mistery for me. Except for the fact that, at least in my country, you'll find a non negligible number of people such as me who at times think it would be better to have none. So you may be right.

You got me there: I had never thought of the native Spanish speakers who are USA and Canada residents, although I would say I have seen only one posting in the Spanish forums. Perhaps the ones who buy Adobe products are by now fully bilingual and don't even know there are forums in Spanish.

Hello Paz,

I would think Adobe is perfectly aware that English is far from being the most spoken language in the world, but that's not the point for large corporations; only where they have the most sales. In that, Spanish speakers seem to loose by far.

I would also think it doesn't worry Adobe too much whatever impression a Forum subdivided in five subforums totalling 840 topics in all since middle 2004 may give. Even more so if the number of people who come to voice their impressions in English in this forum is so small.

And I would also think, based on what I see in the Spanish forums, that they most definitely don't see any gold mine in potentially satisfied Spanish speaking customers. Maybe because of what I say in the first paragraph of this message.

Thank you for supporting our cause; there are not many of you.

That brings up a possible reason for the problem ... Adobe contracts overseas sales out, and I think support is supposed to be a part of the deal. That may make Adobe reluctant to do much for supporting the foreign customer.

Of course, both French (Quebec) and Spanish (US and Guam) are significantly large markets that should be supported by the US side, since they are North American sales.

There are many other ways in which Adobe fails its non-US customers, the forum is probably the least of them.

Well, here it is.

You'd think that a company as big as Adobe would realize that a huge percentage of people on the Earth do not speak English.

You'd think that they would realize that forums out of control don't give a good impression.

You'd think that they would realize that they have a potential gold mine of non English speaking customers who will benefit immensely from these help forums, as English speaking customers have, if only the company would provide enough support to their products and customers, as to allow someone to hold the reins in forums that are already set up, but not functioning well.

You'd think so, wouldn't you?

Only hanging out here waiting for the 100th post :/

Pierre, I often feel as if it were only you for the French forums and me for the Spanish ones. :-(

By the way, I discovered some months ago that the German forums had been in operation for quite a long time before ours, which would explain why they are in better shape.

Yes, I try to help you help me ;)

Hello, Kath, I hope this thread won't be supressed while I am answering you, as happened not long ago. :-)

Well, it seems that whoever is in charge -sometimes I tend to doubt there is someone- has been extremely efficient in not letting anyone know. That is indeed a very major problem: not knowing whom to ask for permission for translating the Spanish forums to proper Spanish, and to see that everything works as expected and as in the original forums in English.

Another major one seems to be that

>... the best possible thing that could happen would be to find someone that spends time in the spanish forums that has an appropriate temperment that the host team would consider to be a good candidate for joining the team. Until and unless someone is in there with host rights, not much will happen.

The screening process seems to be more than a bit tight, and frankly and unfortunately, I don't see in any of the regulars anyone with the slightest chance of passing that double test: first being considered a good candidate, and second, been allowed to actually join the team. And as nobody with host rights has given any sign of being there in months that are turning to years, of course nothing has happened. I wonder how the host team has being doing the screening process; they also seem to be very secretive about it.

I am glad that this month and for once it didn't have to be me taking this thread afloat before being buried in the Archives and then disappear -as the thread I mention in my opening message.