Skip to main content
rainia34873664xzi2
Participant
March 4, 2026
Question

To get a full refund of a subscription of a plan that I had already cancelled months ago

  • March 4, 2026
  • 2 replies
  • 12 views

Dear Adobe Support Team,

I am writing to request the cancellation and refund of my Adobe subscription. I never used the service and did not receive any email notifications regarding the trial period or its expiration. I only became aware of the charge when I received my credit card bill transaction.

Please I do not have enough money to pay my house rent because you somehow miraculously charged me RM134.37 for a subscription plan that I never used and already cancelled months ago. 
 

Please process the cancellation and refund at your earliest convenience. Thank you. 

    This topic has been closed for replies.

    2 replies

    John T Smith
    Community Expert
    Community Expert
    March 4, 2026

    Moving a message to the correct forum is not working
    This is the USING THE COMMUNITY forum... this is where the forum is discussed
    This is not where you ask program or account questions
    Start here https://community.adobe.com/community and find the correct forum for your question
     

    Account, Payment, & Plan | Community

    kglad
    Community Expert
    Community Expert
    March 4, 2026

    refunds are automatic if you qualify.  they take up to 14 days. 

     

    meanwhile,  check your account to confirm it shows what you expect, https://account.adobe.com