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Known Participant
January 31, 2023
Question

Uservoice migration resulted in me having 2 accounts on the same email.

  • January 31, 2023
  • 5 replies
  • 766 views

It seems when Uservoice was converted over to the forums, it moved my account over instead of merging it with my existing account? Is there any way for me to even log into this other account rather than the one I'm currently on? I keep getting notifications for it but can't do anything with the account itself...

https://community.adobe.com/t5/user/viewprofilepage/user-id/28080475

https://community.adobe.com/t5/user/viewprofilepage/user-id/17764993

 

 

This topic has been closed for replies.

5 replies

Participant
February 9, 2023

I think this is due to your account being deleted. You need to sign back into the forum and then re-enable the account. If you still have access to the old forum, you can try looking for a link to the old forum in your inbox. If you don't, you may want to contact support and ask them to merge the accounts for you.

 

Nancy OShea
Community Expert
Community Expert
January 31, 2023

Looks like one profile was moved to Premier Pro Ideas and the other to Photoshop. Perhaps because they came from separate UserVoice boards.

 

 

Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Community Expert
January 31, 2023

@Sil.C 

Does this belong in the Using the Community forum?

Sil.C
Community Manager
Community Manager
January 31, 2023

It does. I'll move it! Thanks, Bob!

@unique_person4993  unfortunately we cannot merge community accounts together. It's not a capability this software has. But we can delete your account if you can log in it and send me a PM from there.

kglad
Community Expert
Community Expert
January 31, 2023

the issue is an account issue, and i don't think the op can sign into that problematic account.

Known Participant
January 31, 2023

@kglad 

Thank you for the resources! I'll try to use those links to get ahold of Adobe when I get some extra time later today.
Part of my problem is I don't really want the newer account deleted as all of my comments from uservoice got added to the new threads via that account, and I'd like those to stay in tact rather than disappear (unless deleting an account doesn't remove the comments...)

kglad
Community Expert
Community Expert
January 31, 2023

deleting an account removes the posts.  you actually want the newer account merged with the one you can log-into, but i don't think that's possible.  adobe support is place to ask.

kglad
Community Expert
Community Expert
January 31, 2023

i doubt it, but maybe adobe support could delete that recent one.  i could mark one of those messages as spam and get that account banned, but i'd be afraid it might affect the account you want to maintain.  better contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

=============================================================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>