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Inspiring
January 27, 2009
Question

Will someone at Adobe please fix the search function on the Forums? It's been several weeks they've

  • January 27, 2009
  • 27 replies
  • 5582 views
For weeks now in the Fireworks forum, when I search for anything, I get:

Variable FTVAR_RESULTTYPE is undefined.
Resources:
* Enable Robust Exception Information to provide greater detail about the source of errors. In the Administrator, click Debugging & Logging > Debug Output Settings, and select the Robust Exception Information option.
* Check the ColdFusion documentation to verify that you are using the correct syntax.
* Search the Knowledge Base to find a solution to your problem.
Browser Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3
Remote Address 10.172.32.24
Referrer http://www.adobe.com/cfusion/webforums/forum/categories.cfm
?forumid=14&catid=193&STARTPAGE=3&FTVAR_FORUMVIEWTMP=Linear
Date/Time 07-Jan-09 05:23 PM

Other people are reporting the same problem and it's been this way for weeks now.

I must say that as a paying customer, I expect better from a company like Adobe.
    This topic has been closed for replies.

    27 replies

    Jacob Bugge
    Community Expert
    Community Expert
    January 28, 2009
    In that case the only meaningful information about the poster would be the appropriate logo, either the Adobe A or the Jolly Roger.

    That being impossible, let us keep the appearance of the forums as it is.
    Claudio González
    Legend
    January 28, 2009
    Jacob, as I understand the situation,

    some of us are paying participants,
    others are pirate participants.

    The forums have no filter for the later...
    Jacob Bugge
    Community Expert
    Community Expert
    January 28, 2009
    So, Oz, you are saying that

    Some of us are paying customers,
    others are just playing customers?
    January 28, 2009
    > We are all paying customers

    If only that was true, Ramón. Absolutely anyone can participate in these forums.
    Ramón G Castañeda
    Inspiring
    January 28, 2009
    Jime,

    You missed my point. :/ My name is Ramón or Ramon, not Ramone . You add an e to my name, I'll add one to yours, Jime . B)

    >Take it from me, a paying customer

    We are all paying customers, Jime.
    Inspiring
    January 27, 2009
    "I have reported the issue to the web team. I'll rattle the chains again. "

    Thank you very much, John.



    Take it from me, a paying customer, these forums need to be replaced with something better. Even after everyone here taking the time to explain about all the differences and the story behind the whole mess, I'm still confused out of my mind. And all I want is some help with issues I'm having trying to learn the software. The documentation is weak, at best, books haven't been published yet, and I can't do a simple thing like search a forum. Heck, I'm not exactly sure I know which forum I should actually use. I spent $1600 on CS4 and I'm spending more time trying to figure out how to get help than actually using the software. I'm extremely disappointed in Adobe.



    But thanks again to all of you here.
    Participant
    April 14, 2009

    I don't know why the forums should work. The latest and greatest from Reader and Acrobat are dedicated to damaging all pdf files beyond repair and causing as many computer malfunctions as possible. I mean, all software upgrades have the potential for bugs but the Adobe family has really outdone itself of late. I do know that many many individuals are having similar problems with both downloads and function. I would send the last response I got from my favorite technical pro, but since it came as a pdf file, Adobe immediately damaged it beyond repair. The most common thing I am hearing is that Adobe is "in denial" and insisting that the new Acrobat and Reader have no problems. I'm not so sure denial is the right term. Could Adobe be part of a terrorist plot?

    Known Participant
    April 14, 2009

    donmarcydede wrote:

    Could Adobe be part of a terrorist plot?

    Probably. But you want to go to the Reader and Acrobat forums to complain about those programs. This is where we complain comment about the forums themselves.

    Jacob Bugge
    Community Expert
    Community Expert
    January 27, 2009
    >the look of the forum trial was more similar to the Fusetalk forums that what this side looks like. Based on only that knowledge, a lot of people assumed that it was on the Fusetalk platform.

    I, for one, have been convinced of that until now.

    I was one of the few able to access the forums at all, and determined enough to struggle keeping the forums running, commenting and giving answers to users in need. It was a nightmare, but it showed a great strength and unity among users/hosts. I should hate to see it all be lost.

    I, as is Don, am afraid that the forums will lose many good people if the appearance of these forums is shattered. I found the very appearance very difficult, tiring, and detrrent.
    January 27, 2009
    What made the difference in perception, I think, was that the look of the forum trial was more similar to the Fusetalk forums that what this side looks like. Based on only that knowledge, a lot of people assumed that it was on the Fusetalk platform. If you looked at it closely tho, clues were there that it was WebX. The difference needed to be clarified a number of times evenso.
    john_cornicello__retired_
    Inspiring
    January 27, 2009
    I have reported the issue to the web team. I'll rattle the chains again.

    Some clarification, the FuseTalk forums run on the ColdFusion platform, but are not an Adobe product. It is like Photoshop. It runs on a Macintosh, but it isn't an Apple product. It runs on Windows, but isn't a Microsoft product.

    Most folks here know that I'm pretty neutral about comparing the two forums. But I recently had to run some reports on them and activity is about the same on both, with the Macromedia Forums being a little more busy than the Adobe ones. Most people are comfortable with the system they know. At the time of the Adobe/Macromedia merger there were a number of performance issues with the Macromedia Forums. Most of them have been addressed.

    There was only one attempt to move from WebCrossing to FuseTalk, and that never saw the light of day. It was back in August 2006 and the project got killed before anything happened. I don't know where the comment about ColdFusion product managers wanting to use that platform for all forums comes from, I've never heard that internally.

    In October 2007 we imported all of the data from the Macromedia forums into Web Crossing and did release it for two weeks and that didn't work out well (a big understatement). It was so bad that most people who went through it have suffered some sort of amnesia. They seem to recall that we were moving the other direction (WebX to Fusetalk). But that is not the case. All forums were running on Web Crossing during that experience.

    John
    Inspiring
    January 27, 2009
    Thanks for the explanation, Don. I wasn't quite sure what Jacob was saying. Of course, as just a guy who wants to get help and have a decent system to facilitate that, I don't care what they use as long as they improve it. But I appreciate the background.

    And thank you, John, for the link. I will contact them with full details.

    I just can't quite believe that things like this are so complicated.