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Inspiring
January 27, 2009
Question

Will someone at Adobe please fix the search function on the Forums? It's been several weeks they've

  • January 27, 2009
  • 27 replies
  • 5582 views
For weeks now in the Fireworks forum, when I search for anything, I get:

Variable FTVAR_RESULTTYPE is undefined.
Resources:
* Enable Robust Exception Information to provide greater detail about the source of errors. In the Administrator, click Debugging & Logging > Debug Output Settings, and select the Robust Exception Information option.
* Check the ColdFusion documentation to verify that you are using the correct syntax.
* Search the Knowledge Base to find a solution to your problem.
Browser Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3
Remote Address 10.172.32.24
Referrer http://www.adobe.com/cfusion/webforums/forum/categories.cfm
?forumid=14&catid=193&STARTPAGE=3&FTVAR_FORUMVIEWTMP=Linear
Date/Time 07-Jan-09 05:23 PM

Other people are reporting the same problem and it's been this way for weeks now.

I must say that as a paying customer, I expect better from a company like Adobe.
    This topic has been closed for replies.

    27 replies

    John T Smith
    Community Expert
    Community Expert
    January 27, 2009
    To report problems or ask for new features directly at Adobe, click
    http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

    Be sure to report FULL details, including links and the steps you took that produced an error
    Known Participant
    January 27, 2009
    Jacob speaks tongue in cheek, I think.

    The "other side" is the forums that were Macromedia software, before the merger with Adobe. This side is the part that was always Adobe. The "other side" is built with a tool that Macromedia owned (ColdFusion) which is now an Adobe program. Naturally, the product managers of that tool feel that all the forums should be using the in-house tool, rather than the platform that "this side" resides on.

    The problem is that most of us who use this forum hate the other side application and presentation. Several attempts have been made to merge the two (always to the other format). The first time complaints in advance aborted the plan, a second time there was an actual changeover that failed miserably and resulted in a reversion back to the status quo.

    However, it sounds like they are going to go through the process again, which will be a pity. I know the last time they changed, I left the forums, and I suspect that many other experienced users did as well, depriving the forum of its greatest asset.

    But hey, a crappy set of forums running on our own software is better than a good and useful set of forums running on purchased software, isn't it. So what if support costs triple because volunteer users have fled the forums.
    Jacob Bugge
    Community Expert
    Community Expert
    January 27, 2009
    Jime,

    >Why is this not the place for that?

    Because this is on the other side seen from the other side.

    But please do not tell anyone about us.
    Inspiring
    January 27, 2009
    Ramone,

    I've continued to look for the proper place to let Adobe know about the problem and it leads me back to here. I clicked Contact from within the Fireworks forum and it took me to http://www.adobe.com/aboutadobe/contact.html. If you click the Feedback tab you'll see a link that says Adobe.com Forums. I clicked that and it led me right here. And I just noticed that right at the top of the list of threads it says:

    'This forum is for posting feedback about the forum site or to ask questions about how the forums work. It is not for program-related questions. For example, don't post Photoshop or Acrobat questions here.'

    So I'm trying to give feedback about the searching problem so Adobe can look into the problem. Why is this not the place for that? I just want to let somebody know so if you could help me find the proper place, I'd really appreciate it.

    Thanks,
    Jim
    Ramón G Castañeda
    Inspiring
    January 27, 2009
    >Thanks for the explanation Ramone.

    You're welcome, Jime. ;)
    Inspiring
    January 27, 2009
    Thanks for the explanation Ramone. I wasn't sure how to let them know about the problem so it's just been frustrating. I used a Contact button on the other forum to get to here so I figured this was the place to let them know. I'll try the one above.

    Jim
    Participating Frequently
    January 27, 2009
    Jim:

    Just use the Google search - it's a better one anyhow -

    http://groups.google.com/advanced_search?q=+group:macromedia.fireworks

    --
    Murray
    Ramón G Castañeda
    Inspiring
    January 27, 2009
    Jim,

    Unfortunately, the Fireworks forum is over on the other side, the former Macromedia forums now at adobe.com, not here at adobeforums.com, the old Adobe forums.

    The former Macromedia forums now at adobe.com have their own forum discussions and feedback forum. The folks here can't do much about those other forums on the other side.

    Additionally, these are user to user forums, not a channel to address Adobe. Use the Contact button at the top of this page if you want to address Adobe directly.