Participant

Answered

All Tools Pane Disappears/Empty When I Select Edit PDF?

Forum|Forum|4 days ago
June 17, 2026
84 replies
19631 views

When I select “Edit PDF” option, the “All Tools” pane disappears.

This issue seems persistent.

I’ve tried looking at the view/show settings.

Running a repair on the installation.

Uninstalling and Reinstalling Adobe Acrobat.

Can someone please help or provide some suggestions?

Thank you,

Correct answer Anand Sri Bhattacharya

Hi All!

Thanks for your patience and cooperation on this.

Please try the following suggestions, and let us know if this fixes the issue for you.

Please note: Create a backup of the registry settings before making any changes. To create a backup, check this article: https://support.microsoft.com/en-us/topic/how-to-back-up-and-restore-the-registry-in-windows-855140ad-e318-2a13-2829-d428a2ab0692

Go to the registry location: "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown"
Right-click on the right blank space > select New > DWORD 32-bit value.
Rename it to: bGenCoverPagesLabelStrings
Right click on the new value > Click Modify > add the value as ‘1’ (numeric one)
Restart the Acrobat and the machine and check the performance.

Let us know if you experience any issues.

Regards,

Anand Sri.

Show previous replies

bouchalGmail

Participant

In my company, there are a lot’s of user impacted! and they do not have the admin rights to change the Registry key!!

JMitchell49

Participant

Hello, this hasn’t work for me and I did update the programme. Any suggestions as I really need to edit the documents. TIA

Anand Sri Bhattacharya

Community Manager

Hello @JMitchell49

I hope you are well.

Please try the following suggestions, and let us know if this fixes the issue for you.

For Mac, disable the Acrobat new UI from the Acrobat menu > Disable the new Acrobat.

For Windows:

Please note: Create a backup of the registry settings before making any changes. To create a backup, check this article: https://support.microsoft.com/en-us/topic/how-to-back-up-and-restore-the-registry-in-windows-855140ad-e318-2a13-2829-d428a2ab0692

Go to the registry location: "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown"
Right-click on the right blank space > select New > DWORD 32-bit value.
Rename it to: bGenCoverPagesLabelStrings
Right click on the new value > Click Modify > add the value as ‘1’ (numeric one)
Restart the Acrobat and the machine and check the performance.

If the issue still continues,

Could you provide more details as follows:

Acrobat version installed
Operating system name and version
Registry key copy - right click on key and export, rename as txt format and upload here. For Windows OS only
And a short video of the issue.

Regards,

Anand Sri.

arnoldarnoldson

Participant

This issue is flooding our helpdesk at the moment. Even the registry hack isn’t working for our users.

T

Tariq Ahmad Dar

Community Manager

Hi @arnoldarnoldson,

Sorry for the troubled experience, and thanks for reaching out.
The registry fix is already verified and tested. Since that is not working for you. Could you provide more details as follows:

Acrobat version installed
Operating system name and version
Registry key copy - right click on key and export, rename as txt format and upload here.
And a short video of the issue.

Thank your for your patience.

~Tariq

arnoldarnoldson

Participant

Apologies, reg key is working now in both test cases.

E

EdgarTeoh

Participating Frequently

Yeah, this is not the 1st time already, last time was protected document issue, password windows do not show up.

MQ__

Participant

The acrobat engineers should be ashamed of themselves. I’ve never used a software with so many problems.

TMar2881

Participant

This is affecting our org as well. Commenting for updates.

Anand Sri Bhattacharya

Community Manager

Hello @TMar2881

I hope you are well, and I am really sorry for the trouble. Please try the registry settings, or disable the new Acrobat UI as a workaround to fix the issue. Let us know if you experience any issues after trying these suggestions.

I will share an update on this thread as soon as the fix is available with the public release.

Thanks so much for your patience on this. 🙏🏼

~Anand Sri.

khaledali

Participant

Easiest solution (Thanks to Google Gemini). It worked perfectly for me! In fact, I prefer the older interface.

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Fixnpcs

Participant

this has stopped working for at least one of my clients.

Taron432

Participant

Hi,

Is there an ETA on the patch to fix this bug? I have several hundred users,and have had to deploy this many time since yesterday.

Meenakshi0101

Community Manager

Hi Taron432,

We currently do not have an ETA. However, the team is working on this as a priority, and the fix patch will be available soon.

We appreciate your patience.

Thanks,

Meenakshi

M

Machaki

Participant

Commenting for updates.

Colton+Rhodes

Participant

Is there a case or incident number associated with this bug? I see that the product team is working on a fix. I want to know where I can check for status updates on this for our end users.

Anand Sri Bhattacharya

Community Manager

Hello @Colton+Rhodes

I hope you are doing well. Here is the Bug number, which is logged internally: ADC-4576036. However, it won’t open at your end, as this is an internal JIRA ticket. If you contact the call/chat support team and share the ticket number. The team will be able to provide you with the latest update.

I will share an update on this thread as soon as the fix is available with the public release.

Thanks so much for your patience on this. 🙏🏼

~Anand Sri.

-+Curls+-

Participant

I’ve been working with one of our users in exactly the same situation. Anand’s fix helped us, but a patch would be appreciate it, thanks!

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