RoboHelp

Hello .... We have recently migrated a RHv5 project to RHv7 ... Phew.... but for some reason we have a folder that seems to contain a few images that I have been unable to delete. I don't have the option to delete when I right click on the folder! Other folders are fine ... which indicates my access is A-ok ... I can create a sub folder in this folder and delete it ... but I just can't seem to get rid of it! We are using RoboSource Control 3.1 so its a shared project with just 2 authors, Any help ... greatly appreciated! Ta Fi.

getting this error when trying to edit a .xpj file "Unable to initialize DAO/Jet db engine" It is being generated when I try to upgrade the project to a newer version. Is there an easy fix for this? Thank You

Hi, I am an electronics tech and I have a job to repair some irrigation monitoring equipment.I have the technical manual file  ...  but they tell me it can only be accessed by a Robohelp Reader.I know Google is my friend ... but I have spent hours trying to find something just to open the manual!!!  ...  and finally decided to download the free trial just to get access  ...  until I find it is nearly 1Gb in size.Can anyone please point me to a program which will open just this one manual I need please.  Thank you very much.

How do I create a link to a remote topic in a CHM in a different folder? I don't want to move the other chm to the same folder as the project I am working in. A similar question was asked a few years ago and the answer wasHi thereThey will either need to be in the same folder or they will need to be registered with Windows. Otherwise, one has no clue the other exists. Cheers... Rick Since the CHMs won't be in the same folder, how do I register them with Windows?Thanks.Julia

In Robohelp 11 I am experimenting that some pages aren’t showed either in the Robohelp’s preview or in the browsers.I have seen in the output file some code lines and scripts that I am sure Robohelp added by itself.  I am experimenting that some pages are showed with that “extra” code lines and some do not.In some cases, if I delete the code of that file, the pages are showed in a normal way. In the beginning I was sure that the problem was due to the added code in the files, but when I copy and paste some pages with the problem, the pasted page (the new page) doesn’t have any problem and it is showed in a normal way. And also if I compare the html output of both pages, it is the same.This is the code which I am talking about:<style type="text/css">/*<![CDATA[*/<!--div.WebHelpPopupMenu { position:absolute;left:0px;top:0px;z-index:4;visibility:hidden; }p.WebHelpNavBar { text-align:right; }-->/*]]>*/</style><script type="text/javascript" language="JavaScri

We have web help for our internet payroll. We are using the Map Id and calling the HTML page through Map Id's in a popup window by clicking on the ? image. But the popup window is blocked by current version of Firefox and Chrome it is working fine in the current version of IE. Although I have unblocked the Pop Up setting in Firefox and Chrome but still this both the browser are blocking the Popup. Is it to do with the security, as our web help is not on the https:// server.Error shown

RH 2017 (13.0.279)Primary Output: Html Help (CHM)Hi Folks,We use twisties in our help project. These are the little triangle images that point downwards and to the right when you expand or collapse dropdown text.Is there a way to get the output to show a different triangle image on a mouse-over? You can see in these dropspot links that we use a gray mouse-over color for the hover text. But the collapsed triangle and the expanded triangle for the twisties don't ever change on a hover.I know it's a minor thing, and if it's not too much work, we would like to implement a third triangle color whenever we hover over the text so that it matches the text's hover color.Here's part of our style sheet code. Yellow highlight deals with the current images we use in the twisties. The red arrow points to where we're defining the hover color:However, I suspect the issue is more javascript related than CSS related, especially so for a .chm output. Has anyone ever done this with their twisties?

Hi peter,If i want to add display a table along with text as a expand to collapse then how can i do that in robohelp 17

Recently, I uploaded a new Word document into my RoboHelp project which contains a table. When I did this, I expected that it would show up as a new topic. But in addition to the new topic (Assessment Tool Icon Guide), a folder appeared with three gif files.Why did this occur? Additionally, is there a way to delete these files? Is there a way to prevent this from happening to give the Project Manager a cleaner look, since we'll be importing it into our web application?

Hi,About a month ago, I had my print documentation headings in okay shape. Not perfect, but better than what I discovered than when I went into RoboHelp today.Peter, I've read your Web site but still struggle with getting this right. Do you have any thoughts on what has happened to have caused this? I hadn't generated my print documentation in a month when I saw all this today.Here's what my TOC looked like a month ago - 3.1.3 is correct, but 3.1.4 through 3.1.7 need to be Heading 4s. 3.2, 3.2.1, etc. are correct.Here's what my TOC looks like today - see how 3.1.1 (above) is now Heading 4, and 3.2 (above) is now 4.8, and 3.2.1 (above) is now 5.

Alas, the error log they mention is not available!Anyone else seen/solved this?

I have a project where topic content contains various build tags. I also have various filter criteria where each criteria selection excludes a specific build tag. For example, Database Server excludes the Database_Server tag:Likewise, Process Server excludes the Process_Server tag:In my topic, I have various bits of information illustrated here where each line has a corresponding tag:When I generate this output and allow multiple selections to be made in a group, the content seems to filter correctly when only one filter criteria is checked:But when I select two checkboxes, the first tag that was filtered out is shown again:In this case, there are two filters being applied and each should exclude a single tag, but they seem to be cancelling each other out.  When I uncheck the first checkbox, the second filter works properly:Is this the correct behavior? I want to be able to filter out tagged content when the related checkbox is checked, but it seems like it does not work this way

I have run into an issue with my RoboHelp 2015, responsive html5 layout on desktop computers. On some computers the layout shows, as I want it to, with the navigation pane located in the top header area. On other computers, however, the navigation pane shows up as it would on a tablet, with the buttons pushed to the left side of the screen and minimized.This happens even if the person has their internet broswer at Maximized window. I have two screen shots below of the issue.How can I change the settings so that on ALL desktops, the navigation pane shows up in the top toolbar, with the smaller icons? 

When attempting to generate an HTML5 output  I get the following popup error boxAny ideas as to what is causing this?

Hi all,I'm investigating using the Word document linking feature in Robohelp. I've read Peter Grainge's website about how to do it, but I'd like to get feedback from people using  (or who have used) the feature.What things do I need to watch out for?What can go terribly wrong?What workflow do you use? e.g. SMEs write and update the docs, you edit then update and publish in Robohelp. You write the docs in word, SMEs review, then you update and publish in Robohelp? Something else?What works well?What features of Robohelp are unavailable using this method? I assume dropdowns won't be possible. What about having a single topic appearing in multiple places in the TOC?Is anyone using this in a merged Multiscreen HTML5 output? Linking from content in the linked word document to a topic in one of the other child projects?What if only one project is using the linking feature and all the other projects are being managed in Robohelp?(Basically, think of the most complicated scenario possible

Can anyone tell me how to change the font size of the breadcrumbs in the Indigo HTML5 layout?Cheers,James

Hi,I am working with a developer who has not worked with help a great deal, I have never programed software to call help so am not much help to him . The software currently has webhelp and it is called in one of 3 ways - either with the Contents, Search or Index tab open. We are trying to change to Responsive HTML5 help and he is using VB.Net.He tells me he cannot get the app which comes with Robohelp to work so please can someone give me the VB.Net code which says open the parent of my merged help project outputs to the index page with the Contents tab showing, then again with the Index tab showing and a third time with the Search tab showing. Hopefully he will then be able to use this to call the help and make it display in an IE browser (we work with the NHS so have to support IE) without it throwing up lots of complains about scripts.He has looked at the help within RoboHelp but says it is not helping him.Thanks in advanceErika

Hello,I would like to add a column (Stylesheet) to the topic list pod. I'm not able to do so. I can not enter the settings by clicking on the heading of a column in the topic list pod. I'm using Robohelp 2017 with subscription (german user interface). Does somebody know a solution for this?ThanksMichael

Is there a quicker way to change the standard colors of the azure blue or charcoal responsive layout images, without manually editing their color pallete in PhotoShop? I want to replace the standard blue with a corporate approved red.

I need to update the hyperlink for my HTML5 RoboHelp 2015 project...but for the life of me I cannot find that option in the screen layout editor!The URLs need to be updated in order to fix broken links. Anyone guide me to the right location to update the URL for the TOC, Index, Glossary, and Favorites buttons? Screenshot of the issue is below.

I use a lot of image files via DHTML. How can I find and delete unused image files in a RoboHelp project?

Hi All,I'm trying to import a vast number of existing Word documents into RoboHelp 2017. We're pretty good about using styles, and to ensure that lists always worked, we use Word's multilevel list styles. However, I cannot get the lists to import into RoboHelp correctly. Here is what I'm trying to do:1. I've got my CSS in RoboHelp, which has a multiple level list style defined how I want it, with the same name as the multilevel list in the Word document (OneListStyle is the name of the style in both). For each level of the list, the paragraph styles are defined, with the same names in both the source Word document and in the RoboHelp CSS file. 2. I run an import Word document routine and select the Word file I want and ensure that the paragraph styles for the individual list levels are mapped. 3. I also select the convert to Mulitlevel Lists option on the import wizard. 4. Run the import. No matter what I do, imported document in RoboHelp has mangled the multilevel list style by giving

Need some help with my main button links (TOC, Index, Glossary, Favorites) not working when the browser's window size is adjusted. Basically, when the browser is maximized, all the links work. When the browser is resized, the main links move to a different layout (html5) and then all of those links are trying to access a now deleted screen layout. Anyone know of the solution? Please help!

Hi,Went to add index keywords to a topic via Smart Index Wizard. Selected the keywords, when select OK it crashes RoboHelp. The only way to get RoboHelp working is to End Task in the Task Manager. Have tried different topics in case the topic I was selected was corrupted, without success; selected from displayed suggestions as well as creating new; restarted my computer - Robo just stops working.I have RoboHelp15 installed - any help will be GREATLY appreciated! I have never encountered this problem in the past.See attached dialogue I cannot escape/get out of.Thanks,Sharyn

Current Software: Adobe RoboHelp 2015 (12.0.4.460)Hi, we noticed a problem with conditional tagging when prepping the last release of our software. We had recently tagged a lot of content with full topic-level conditional tags for review as we are doing a major overhaul of our help. When building the project, half the items (about 3700 files of 7000 files) were missing from the build. It turns out, these were all the topics marked for review. I had seen somewhere that conditional tagging has had problems where even if it is not involved in a build expression as being excluded, RoboHelp is excluding all conditionally tagged items, period. I saw this has at least been a problem since at least 2015, but I have not seen a solution or been able to find any help online, and our software is still doing this. I'm not sure how long it's been doing this in our system as previously, the items we had marked with conditional tags were not supposed to be seen in our builds anyway, and we recently up