RoboHelp

Hello Experts,Background:I am new on RH and currently using RH10.The project that I just took over is an Online Help (OH Production) which was originally created in RH10 (so no upgrade) and it already had a release and it used WebHelp layout.  The Online Help uses auto-sizing popup.  The release works fine on my IE11, which auto-sizing popup window appears perfectly next to/below to the linked (hyperlinked word) word on IE11 and Chrome.I currently use the same project as the base by making copy of the project and renaming it to different name, a working project Online Help In Work (OH In Work).I don't have any changes on this OH In Work project, just try to generate WebHelp output to my local computer drive to test preview .I have to use "Display auto-sizing popup" to open a small window (frame) next to the linked word, not a new browser/link page. Both "Display auto-sizing popup" or "Display custom-size popup" have given the same result, which is the problem I need to get fi

I work on some RH projects with two other tech writers.  My PC's hard drive failed.  I suspect I may have had some RH topics checked out at that time in RH 10.My replacement PC came with RH 2015, but did not have RH 10.  I copied my local RH folder copies from a backup of the old PC to the new PC.  I upgraded some of our projects from RH 10 to RH 2015 successfully.  On other projects, when I tried to upgrade from RH 10 to RH 2015, I got the message, "Cannot checkout all the files that needed to upgrade this project." (and, yes, that is the exact wording of the message).Our project admin determined that I had the files checked out (probably on the PC that had failed) that were preventing the project from being upgraded.  He removed the locks from those files in source control.  I tried to upgrade the project again, and I got the same message.  I took a new copy from source control, tried again, same message.  I changed the read-only property

I see that the AND and OR boolean operation works well. When should you select Display results with all search words? What other features can you use to search topics?

Hello,I have a project (in RH 11), where the final "master" chm has several merged chm files in it. Now the merged chm files have been updated. So I delete the old chm files from the project, and add the updated versions to the master project. All seems good so far. However, when I search for something in the updated chm, I see, in the search results, both the old and the revised topics of the merged chm files. Clicking on the old topics actually shows me the old topic content, and clicking on the new topic, shows me the updated topic content. How do I get rid of the old versions, so only the revised topics from the merged chm files are shown in search results. Thanks

I am working on a help project using RoboHelp 10.  This is an old project (pre-CSS) that supports a legacy product. It uses a lot of inline styles.  It is really massive (900 Mb). Therefore, a recoding effort is not worth it for the last coulple of years that this product will be around.  (I am updating it for use in a Service Pack.) The context-sensitive topics that are linked to the application include a Related Topics button.  When I insert inline styles to correct the inconsistent formatting in some text links (hyperlinks) and then recompile the project, RH inserts several extra <font> </font> tag pairs.  This has the effect of enlarging the font size of some of the link text.  Why is this happening?  Does it have something to do with button code? Thanks for any insights.Steve BairdIngersoll Rand

Robohelp 2015, using source controlI can not create a custom skin or import a skin. I also can not even choose a skin from Robohelp's gallery. It appears to work but I can never get a new skin to appear in my Robohelp project.This has worked before 2015. Any suggestions?

End " is converting to two ? marks in trianangle followed by ?  ��?  Please advise how to correct

I've created a project and the output is WebHelp. Can I display the TOC in an expanded format automatically?

Hello, In order to ensure that we are complying with the Global Data Privacy regulation, we need to know if the WebHelp projects we have customers access are saving any cookies to their PC. If so, we need to determine the domain name, type of cookies, source, purpose, expiry and information on how to block them. Can anyone provide info on if/when/how WebHelp saved cookies to a customer's PC and how I may find the above information about them if so?Thanks so much...Julie

Hi,In RH 2015 is it possible to isolate the files that are published (i.e. files that have changed since last build)?What I'm trying to do is distribute just these files. We are in the situation where we distribute our application that is locally installed on our clients machines. We do this by sending a zip file for each build that overwrites changed files. Help falls in to one of these files, but sending a new CHM each time that is going to grow seems a but inefficient.What I'd like to do is distribute the help as html that is stored locally. But rather than resend the entire build, I only want to send the files (and folder structure) that has changed from the previous.Is there any way to get these files without manually trawling my own publish location?Thanks,Nick

Thank you!

I upgraded to RoboHelp 2015 from RoboHelp 10 and I am experiencing sluggishness while editing text, opening topics, and everything else. It is very frustrating to the point of being unusable. This is in the same project I was working on in RoboHelp 10. Other applications, such as Captivate, are working fine. Here are my system specs:Operating System    Windows 7 Professional 64-bit SP1CPU    Intel Core i5 660 @ 3.33GHz      Clarkdale 32nm TechnologyRAM    8.00GB Dual-Channel DDR3 @ 664MHz (9-9-9-24)Motherboard    Dell Inc. 0D441T (CPU)Graphics    DELL U2410 (1920x1200@59Hz)    DELL U2410 (1920x1200@59Hz)    1024MB NVIDIA GeForce GT 330 (Dell)    Storage    232GB Western Digital WDC WD2500AAJS-75M0A0 (SATA)   Optical Drives    TSSTcorp DVD+-RW TS-H653GAudio    Realtek High Definition Audio

When I generate webhelp, I get no errors but when I view the output, the navigation pane is empty.I'm using RoboHelp 10 and the problem occurs on IE 11 and Firefox 44.0.2. It doesn't open at all in Chrome but we don't support that anyway.What should I be checking?Thanks

Robohelp recognizes and displays .png files; however, in RoboHelp 2015 > Tools > Graphics Locator, .png is deemed "Not a valid graphics file." You can search for .png in the Search For field above - and it will locate all the files - but it will not display a preview of the file in the Graphic Preview box. Can anyone comment as to why?

Hi All,I generated my WebHelp to be 508 Compliant, but unfortunately it's including the names of images and bookmarks (see below).Is there a way to set the options for the WebHelp so that those things are excluded from the output?I was also wondering how RH comes up with the numbers displayed in 508 Compliant WebHelp.  I thought it could be the number of times the character/word is included in the help, but that proved to be false after searching my document.  I also thought it could be the number of pages that the character/figure appears on in the WebHelp, but that also wasn't true.  Does anyone have an answer on this?Thanks!

I have my feedback working with the javascript code below linked to an image. Problem is that only the html files in the root are showing my image. How can I get the pages in subfolders to also find the image?var mailSubject = 'Feedback on Offline Help File and/or Documentation'; var mailBody    = 'The page I was visiting was:  ' + location.href; var mailDisplay = 'Email Feedback'; var bodyline =  '%0A%0APlease add your comments here:%0A%0A%0A%0A%0A%0A%0A%0AThank you for your valuable feedback.' ; document.write(   '<a title="Send Feedback on Help File and Documentation" href="mailto:xyz@company.com'   + '?subject=' + escape(mailSubject)   + '&body=' + escape(mailBody) + (bodyline)   + '"><img src="./ImageRepository/feedbackicon.jpg" title="Email Feedback" border="none" alt="" /></a>' );

Hi!I've upgraded from RH9 to RH11. Now, when I paste images from clipboard they are saved as gif, resulting in low-resolution 8-bit images. Before they were saved as 24-bit jpeg. It doesn't matter where I paste the image from, they are always saved the same.I've tried to search for a setting where this applies but with no luck. Now I have to manually save the images and insert, resulting in alot more work.Does anybody know how to save the clipboard images as jpeg as they did before?Thanks!Best reg.Fredrik

In RBH 11.04.291, I am previewing a topic with two type of conditional text using the binoculars. I set the Conditional Build Tag Expression to one or the other, but regardless of my selection, the other conditional text remains.I've also tried using the Advanced build expression (instead of Not Condition_2, using Condition_1) with the same results.I previewed in Chrome, IE, and Firefox. Also the same results.

I have generated HTML Webhelp files via Robohelp version 9. However, I want the help to display in a single-pane viewer (with search field, home, print, and foward/back arrows displaying at top in the same pane with the help text) similar to the way online help is displayed in Microsoft Office 2013. Is there an online help viewer that can be coded to call my HTML Webhelp content to display in the single one-pane viewer? If so, how can I implement it?

Not sure what I'm doing wrong here. I have a separate TOC for Word output. All my topics are shown in it that I want in the word doc. Some of these topics are books with links in the TOC with further topics nested below them. The issue is that the content from the books is not showing in Word, just the heading. I've got some conditional build tags on content within those topics, but that is only on specific content. My TOC looks like this. Topic 1 - should have content but only shows the title.      Topic 2 - shows title and content.Topic 3 - should have content but only shows the title.      Topic 4 - should have content but only shows the title.           Topic 5 - shows title and content.When running through the generate options, I'm moving my TOC in to the Chapter Layout, removing the topic shown directly under the book so it isn't shown twice in my word doc. All this is OK. If I don't do this, I g

I am using RoboHelp 2015. All other styles are working. I changed one of the Heading 1 lines to a different style and it worked fine. I opened the .css and it all looks okay. Any ideas?Thanks.

Has anyone created a Robohelp system for customized software applications where each page and/or functions are based on the user's login.  Basically not all pages and functions (and the context help that goes with the specific function/page) should be visible by all users. I do not want a user that does not have access to a particular function in the application to have access to the help that goes with that page. 

Hello,I just upgraded everything: Win7, Office 2010, RH 9 from RH 8. I first installed RH8 on this new system so I could install RH9 as an upgrade. Once that was done, I uninstalled RH8. Now I can start RH9 and it opens Word to show my default opening document. The RH toolbars are visible in the Word pane, but none of the options are functional. When I try to open a different document in the project, I get the messages below. There are additional errors from Word, which has to close itself and open again with a restored document.I know from prior advice given here that it's past time to switch from RH for Word to RH HTML, but I would like to get comfortable with all these other upgrades before I make that step.Thanks for any help offered.Carma

Does anyone know how to clear the list of files in the link to baggage file list when you create a new TOC? I have linked several baggage files I am having a hard time seeing the whole name of the file.