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robertt89234026
robertt89234026
Participant
July 10, 2017
Answered

Acrobat XI Pro reinstall-Product Key Invalid..

  • July 10, 2017
  • 1 reply
  • 3248 views

Reinstalled Acrobat XI Pro after reformatting my HD from Win 7 Pro 32 bit to 64 bit.

The reinstall worked for a few weeks, then messages keep popping up to upgrade to DC.  Don't want to upgrade to DC.  Went to use today, pop up asks me to log into my Adobe ID.  I log in.  Asks me to enter product serial number.  I do and message says Product Key is invalid.

What am I doing wrong?

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1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
July 10, 2017

Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

-and more help in http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

T
tmgibs34
Participant
October 4, 2017

These solutions are for CC. I have the same problem with Acrobat XI Pro. It used to work, but now it doesn't. I am using the same password I got in my confirmation email.

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