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M__Jolma__Inc_
M__Jolma__Inc_
Participating Frequently
February 16, 2015
Question

When I try to print a file from adobe I get "wrong tray setting. Change size setting."

  • February 16, 2015
  • 3 replies
  • 3201 views

My printer is set up to "auto select" it's paper source. It shows that it receives the information but just spits out a blank page.

    This topic has been closed for replies.

    3 replies

    M__Jolma__Inc_
    M__Jolma__Inc_Author
    Participating Frequently
    February 16, 2015

    OK, I can do that.

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    February 16, 2015

    Hi m. jolma C inc.,


    I got your PDF, and it printed without error for me. But, I did notice that it's 33.5" x 19" (you can find the page size by choosing File > Properties and looking on the Description tab).


    I did choose the Fit option in the Acrobat Print dialog box to fit it on an 8.5 x 11 page--so the document is scaled by 33% to fit. Please try that and let me know how it works for you.


    Best,

    Sara

    M__Jolma__Inc_
    M__Jolma__Inc_Author
    Participating Frequently
    February 16, 2015

    I was so hoping it’d work, but the same thing happened.  I can print other adobe documents now though so I’m not sure what’s going on.  I have to leave for the day so I’ll try again another day.

    Thank you for your help.

    Christa

    M__Jolma__Inc_
    M__Jolma__Inc_Author
    Participating Frequently
    February 16, 2015

    I take it back that the issue fixed itself.  It let me print 2 different pages of a saved adobe file, but now gives me the same error message.  I'm using Adobe Acrobat XI

    M__Jolma__Inc_
    M__Jolma__Inc_Author
    Participating Frequently
    February 16, 2015

    I can print a Word document and Excel document, but not Adobe files.  Can you help me get this fixed?

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    February 16, 2015

    Hi m. jolma C inc.,


    So, it sounds like the problem is specific to Acrobat XI or the PDFs that you're trying to print. Let's try these things:


    • Select Print as Image in the Advanced Print Setup dialog box.
    • Disable Enhanced Security in the Acrobat preferences; it's in the Security (Enhanced) category.
    • Make sure that Acrobat is up-to-date by choosing Help > Check for Updates.


    Best,

    Sara

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    February 16, 2015

    Hi m. jolma C inc.,

    Which Adobe application are you printing from--is it Adobe Reader or Acrobat? Does this message appear for all files that you try to print, or just a select few?

    To get to the bottom of your printing issue, we will need some information about your setup.

    • Are you on Mac OS or Windows?
    • What are printing to?
    • Can you print from other applications, including those that aren't from Adobe?
    • Does the file that you're trying to print have mixed page sizes?
    • Has anything changed on your system since you were able to print successfully?

    We look forward to hearing back from you.

    Best,

    Sara

    M__Jolma__Inc_
    M__Jolma__Inc_Author
    Participating Frequently
    February 16, 2015

    I'm using Windows and printing to a Brother MFC-J6710DW multi-function printer. I just unplugged my printer and then plugged it back in and now it prints just fine?  Not sure why because I tried that last time and it didn't work.

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    February 16, 2015

    Hi m. jolma C inc.,


    Computers can be so fickle! If the problem crops up again, please let us know and then provide the details that I've outlined above.


    Fingers crossed that it was just a glitch, and that resetting the printer did the trick! (Often, that's all it takes!)


    Best,

    Sara

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