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New Participant
November 7, 2019
Question

Getting "An Unknown Error" while saving file in Illustrator CC2020

  • November 7, 2019
  • 3 replies
  • 852 views

Two days ago I installed the new version of the Illustration.
And now I get an error as soon as I save

 

 

{Renamed by MOD}

This topic has been closed for replies.

3 replies

Srishti Bali
Community Manager
Community Manager
November 30, 2019

I have an update for you. We have fixed this issue in our latest release (v 24.0.1). If you are not already on v 24.0.1, then we recommend you to update to the latest version and let us know how it goes.

 

Regards!

Srishti Bali
Community Manager
Community Manager
November 7, 2019

Hi Liraz,

 

Thanks for reaching out. A similar issue has been reported by a few other users as well. Please try the steps shared on this UserVoice link: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-e... and let us know if that helps.

 

Also, I would suggest if you can upvote this issue. This way you will get all the updates related to this issue. 

This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases. 

 

Regards,

Srishti

Monika Gause
Adobe Expert
November 7, 2019

Does it work when you first save it as a PDF (Illustrator editable) and then as an AI file?