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JW44628335
New Participant
July 17, 2019
Question

Photoshop CC 2018 Launch Error "File name was not valid" on Windows 10

  • July 17, 2019
  • 4 replies
  • 3857 views

Hello,

My Photoshop (CC 2018) recently just stopped working on my laptop (Win10 x64), as in it won't even launch or open.

When I try to open it, I first get the error message "could not complete your request because the file name was not valid"

then when I press OK, the following error pops up "could not initialize photoshop because the file name was not valid".

Does anyone have a clue why this happened all of a sudden? and how to fix it?

I tried removing / reinstalling / updating to the newest version / starting as administrator / removing preferences / restarting my laptop but had no luck in fixing.

The last time I used it without any problem was a few weeks ago.

My other Adobe programs (Illustrator, Indesign) work just fine. It's just Photoshop that I'm having trouble with.

I'd really appreciate any input. Thanks

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    4 replies

    N
    no live38849587umvi
    New Participant
    July 27, 2024

    I have been using Adobe Photoshop CC latest version. Everything was okay until yesterday, I just installed Windows 11 IoT Enterprise LTSC, 

    when I tried to start photoshop message pops up :

    Could not complete your request because the file name was not valid 

    • After I press Okay another error pops up :            

    Could not initialize Photoshop because the file name was not valid 

    I reinstalled Photoshop but It won't work. Other Adobe products don't work too.

    A
    Aolin5CD0
    New Participant
    September 1, 2021

    Hi

        Have you solved your problem? Because I am just facing the exacly same problem as you since yesterday, ive tried everything i can, but it just wont work, it literally just came out from nowhere. Thank you.

     

     

      Q
      Qing23181647fzeb
      New Participant
      February 16, 2022

      Hi, May I know have you solved this issue? I met the exactly same problem as you, I can't open the photoshop and can't use the cleaningtool either, I've been confused and upset about it for several days, I'd be really thankful if anyone can point out where's went wrong. I tried delete and download to different places, run it in administrative way.....nothing happens still.

        S
        Sakula25464506mu30
        New Participant
        July 31, 2022

        Hi, if you have solved the problem, then it is great. Otherwise, I solved this by reinstalling the windows system. That is the only way that worked for me. Good luck!

        Sahil.Chawla
        Community Manager
        Sahil.ChawlaCommunity Manager
        Community Manager
        July 17, 2019

        Hi there,

        That does not sound good, let's make it right.

        Please try Ged's suggestion and see if it helps.

        You should also update Photoshop to version 20.0.5 via the Creative Cloud desktop app and see how it goes.

        Also, check out this article and let us know if it helps.

        Troubleshoot file recovery in Photoshop

        Regards,
        Sahil

        J
        JW44628335Author
        New Participant
        July 18, 2019

        Thanks for the help,

        I was not able to find any solutions through the link you sent.

        As far as I'm aware, all the Photoshop works and files I created were not corrupted (until about a month ago). Then until now, I didn't make any change to Photoshop related files and only when I tried to use it again a few days ago, the issue occurred.

        But I do remember there was an automatic Window(10) update before Photoshop stopped working properly... could this be related by any chance?

        A
        Anonymous
        July 17, 2019

        Hi

        Try using this tool to uninstall/reinstall, sometimes corrupt files can get left behind from a normal uninstall

        Use the Creative Cloud Cleaner Tool to solve installation problems

        J
        JW44628335Author
        New Participant
        July 18, 2019

        Hello,

        I've tried and followed every step as instructed, but once I try to operate the Cleaner Tool, it only stays for like a second then automatically turns off, which leaves me no time to proceed to removing all the leftovers.

        Would you know the reason for this? Or should I remove all the files manually?

        Thanks for the input

        A
        Anonymous
        July 18, 2019

        JW44628335  wrote

        Hello,

        I've tried and followed every step as instructed, but once I try to operate the Cleaner Tool, it only stays for like a second then automatically turns off, which leaves me no time to proceed to removing all the leftovers.

        Did you run it as Administrator, just tested it and it opens fine for me

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