Premiere Pro CC 2018 (Mac) - 12.0.1 Update failed - "unable to move the file"

[FraazKhan]

I tried to install the latest Premiere 12.0.1 update, but after about 22% of the installation is completed, I get the following error:

"Update Failed

Unable to move the file.  Rename the file and then try again."

When I click on More Information, it shows me a summary of the errors, saying it is "Error Code: 146".  The Adobe troubleshooting page says the solution for this error is to "Rename the file and then try again."

I have no idea which file it is referring to, and what would I even rename it to.

Thanks!

[guyfawkes85]

Same problem here. @F_A_K have you solved or you still have the issue?

[FraazKhan]

Nope, I'm still having the same problem.

[guyfawkes85]

Anyone can help us? We are 2 poor little guys, with a huge problem and an expensive active subscription. Thank you in advice...

[rachelk63127900]

I'm having the same issues. Don't know what to do. I had a live chat with someone today who sent me a link to download it from the link below, but that didn't work either. Now I'm not sure what to do!

http://prodesigntools.com/adobe-cc-2018-direct-download-links.html

[Allosaurus fragilis]

I had this. Uninstalling (keeping preferences) and reinstalling solved it for me. Still no idea what file it was referring to!

[FraazKhan]

I had a live chat and got it fixed!

You basically just need to uninstall Premiere and then reinstall it, but these are the steps they took me through just in case:

1. Logout of Creative Cloud desktop app.

2. Activity Monitor-under energy, force quit all Adobe apps.

3. Applications folder-delete Premiere Pro folder

4. Option-Utilities (in finder), and delete Premiere Pro Uninstaller.

5. Clear trash.

6. Login to Creative cloud desktop app.

7. Install Premiere Pro and open!

Hope that works for you too!

[rachelk63127900]

It's worked so far for me with Premiere Pro, just trying with the other programmes I had the same issue with!

[FraazKhan]

Yeah I still have to do it for the other programs too.  Now the question is-why cant it just install the updates without having to go through these extra steps?!

[Franczek]

Thank you F_A_K 🙂

that fixed it. I had the same Problem.

[rachelk63127900]

All worked for me. Definitely worth uninstalling then re-installing. A bit of a faff, but it did the trick. Good luck everyone

[guyfawkes85]

Thanks guys. The trick worked for me too. Thanks to everyone

[travishowe]

If that doesn't work, this worked for me (I'm using a Mac w/ High Sierra):

Use the Creative Cloud Cleaner Tool to solve installation problems

Similar to F_A_K's solution.. logged me out of CCloud and cleaned up file directory. After restarting my mac I was able to re download CCloud and log in. All apps need to be re installed but are now running current versions (Premiere Pro 12.0.1).

[Ann Bens]

Resolve Error Code 146 or 147 encountered while installing Adobe Creative Cloud desktop apps.