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Premiere Pro trava na tela "splash", não carrega nada e o pc fica congelado.

New Here ,
Nov 15, 2016 Nov 15, 2016

GALERA! Por favor me ajudem!!1 Já tentei de tudo!

Meu notebook:
Dell INspiron 14R
6gb RAM
i5
Geforce 730m

Sintoma: Quando abro o Premiere Pro, aparece a splash screen (tela de carregamento), porém ele não exibe nada em "load" e trava o computador, nem o mouse ou teclado consigo utilizar, aí só reiniciando o Windows. Só acontece com o Premiere.  After, PS, ou Lightroom estão ok!

Coisas que já tentei:

Desinstalar via Adobe Cleaner;

Abrir segurando Shift;

Apagar cachê;

Mudar para versão 2015;

FORMATAR O PC!!!! (este foi o ultimo, assim que formatei ele funcionou perfeitamente nas 5 primeiras vezes.)

15064147_733636680122740_1551989781_o.jpg

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Community Expert ,
Nov 15, 2016 Nov 15, 2016
LATEST

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

2nd, Dual video problems - Do you have dual graphics adapters?

Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed

IF YES, read below

-http://forums.adobe.com/thread/1001579

-link to why http://forums.adobe.com/message/4685328

-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0 to select a display adapter

-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-nvidia-opti...

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