Selected file dose not contain audio media used by clip references in one or more sequences

[dang5833491]

I just installed the newest version of Premiere Pro CC now when I try and import a MTS file I get no audio associated and I get the message in the title when I try and reconnect media on an older project.  I have tried emptying media cache I have moved media tried bringing in the whole file structure from the card pretty much everything I have found as suggestions on the forums but still no luck.  I have even uninstalled and run cleaner and reinstalled PP this is very frustrating.  I have successfully imported a video that is an MP4 previously exported and it worked but I transcoded media to Mp4 and still came in with no audio.  I need new suggestions or someone to tell me how to fix this issue.

[dang5833491]

I have also deleted the common folder still no luck.

[excited_Genie16B8]

Changes to Dolby Decoding and Encoding Support

[dang5833491]

Good info but but really a help to an answer my question.  I am running Mac OS 10.13

[dang5833491]

Ok so I solved the old projects not loading audio by doing a full clean install of CC and deleting all references to adobe that I could find from the machine  but now any new files I try and bring in that are currently .MTS still won't recognize audio that is with the clip

[excited_Genie16B8]

I've seen a lot of Mac users reporting this.

[dang5833491]

The strange thing is it is only MTS files I tried a different camera that puts out a .MOV file and no problem.  so frustrated right now.

[excited_Genie16B8]

It's likely the Dolby audio.

[dang5833491]

Any Ideas on how to fix?

Dan Goodell

Video Production Technician

Saginaw Valley State University

University Communications

Curtiss Hall -157

989.964.7470

7400 Bay Rd

University Center, MI 48710

[excited_Genie16B8]

Any Ideas on how to fix?

Well, I had no problems with version 12.0.0 on Windows 10 Pro.

I am having some difficulties with 12.0.1.  So if you follow Step 4 below and install 12.0.0, that might work.

Unofficial Premiere Pro Troubleshooting Guide

[TaranVH]

Sooo, this MIGHT solve your problem:

Move those files to a different folder. Relink them in Premiere.

Didn't solve the problem?

Try renaming one of the files. Reimport it.

If all else fails, you can always transcode the audio using handbrake or Audacity or something. 😕

[Virgel_the_ametuer]

This still hasn't been fixed? I've tried everything i can, I uninstalled the program changed files, restarted my computer, but some of these are just temporary fixes. It works for a couple of minutes and it just falls apart.

edit:

Okay, so adobe no longer supports Dolby, I don't even think my videos use dolby i tried regular videos i downloaded from youtube and still, it doesnt work. nothing works.

[lisac5963255]

This happened to me when I was using CC 2017 on High Sierra OSX. I downgraded to Sierra OSX and files linked fine.