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Correct answer juliom75698023

I switched the "video rendering and playback" to Mercury Playback Engine software only, like someone mentioned, and it worked!! YAY

35 replies

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IzoFox
IzoFox
Participating Frequently
June 10, 2020

I think that it can be GPU Render.I have this problem since I've updated to 14.2.0 (build 47).

Mod note: Edited for content. Please do not post about using internal engineering tools.

A
ARandomUser
Participant
May 14, 2020

I just disabled hardware accelerated decoding (Edit>Preferences>Media>Enable hardware accelerated decoding) And it seemed to got fixed!

I hope this can help someone!

    B
    Boris31916292mond
    Participant
    April 10, 2025

    well, it helped me! macos, sonoma, mac mini m2, premiere 25.2.1

    Dylan Garton
    Dylan Garton
    Participating Frequently
    April 3, 2020

    I'm getting this all the time with UHD HEVC H.265 files. I have to transcode them to MP4 with Handbrake because no Adobe software will read the files.

    S
    sdemi813
    Participant
    March 20, 2020

    I changed my sequence settings to DSLR and 23.976 frames/second and that fixed it for me!

    cendrick1
    cendrick1
    Known Participant
    December 15, 2019

    Hello,

    I'm also having this same issue. My issue is a bit odd in that its only happening to clips that are HDV captured by sony cams back in 2007-2012.  In those days the clips were captured in a 1440x1080 format and then using the proper pixel aspect ration expanded to fill the 1920 frame. Every version of premiere after 2016 gives these errors no matter what playback setting I choose. If however, I open the project in premiere 2014, the clips all play back beautifully with no errors whatsoever. I wonder if something was taken out of premiere for the 2016 release? This is most troubling to me because it makes me wonder if my current projects will become troublesome in the years ahead.

    Anyone else see this particular issue with HDV clips using premiere?

     

    Regards,

    Rick

      A
      Anonymous
      December 15, 2019

      Hi Rick,

       

      I'm very interested in your side by side testing as very few people still have access to CC 2014.

       

      This "Frame Replacement Feature", which I hate, was added in 13.1.5 https://helpx.adobe.com/premiere-pro/using/whats-new/2019-1.html#frame-replacement

       

      We've had terrible issues with it. Adobe says it was to remove the Red Frame that used to be displayed when frames were missing. I find it to be uselessly buggy, and it prevents the use of Premiere Pro as a QC application.

       

      You're 100% sure that the same clip, when compared in CC 2014 and the latest version 2020, does not have red frames in 2014 but does have Frame Replacement errors in 2020?

       

      If so, please let me know, and I can get you in touch with someone who I have been talking to at Adobe about this specifically.

      rynprc
      rynprc
      Participating Frequently
      June 2, 2020

      I agree that this 'feature' ruins Premiere for any QC application. I'd be interested to know if you've gotten anywhere with your contact.

      The description of this on the new feature list describes it as 'on by default', suggesting it should be able to be toggled off, although I can't find that option.

      A
      Anonymous
      November 11, 2019

      I have received notice that a preference for this will be added in version 14.1 which will be released around NAB. 

      J
      Jwboombaby23
      Participant
      October 16, 2019

      I'd like to see all deleted text messages

      crabspanner
      crabspanner
      Known Participant
      November 4, 2019

      Has anyone tried using 14 yet to see if this mess has been fixed?

      D
      dianev44045907
      Participant
      August 19, 2019

      For some people if you’re recording is in h.625 format you need to convert it to a format that is premiere pro supported. It’s a shame there is no clear instructions for this and it took a long time to find a solution. (Windows 10)

      A
      Anonymous
      August 19, 2019

      Hi Diane,

      H.265 is a codec that is supported by Premiere, but you might be having trouble if the footage is shot on an iPhone with a Variable Frame Rate. If you're having trouble importing a specific file, it is always a good idea to try transcoding it with another application before you get in too deep with troubleshooting.

      A
      Anonymous
      August 17, 2019

      I have replicated this issue with XDCAMEX 35 exports from Premiere having dropped frames, and displaying the Frame Replacement error when being reimported.

      SkyReel
      SkyReel
      Participant
      July 20, 2019

      I have also been tortured (along with Neofilm​) with the same damn error! None of the above fixed it. So i deleted all the video files from the HD and and copied over the originals again from the SD card (using Explorer!) Now all is well...

      I believe the problem (rightly or wrongly) was caused by Windows Photos corrupting the files while copying them from SD Card to HD.

      Hope this helps some poor soul.

      tip: never select 'Delete when Finished'

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