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Не могу закрыть подписку

New Here ,
Jun 28, 2023 Jun 28, 2023

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Добрый день, я уже задолбалась, я ни как не могу закрыть подписку, выбивает ошибку, как ни питалась все без толку, я пробовала через управление подписки нечего не вышло 

помогите пожалуйста 

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Community Expert ,
Jun 28, 2023 Jun 28, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

============================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Adobe Employee ,
Jun 28, 2023 Jun 28, 2023

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Hi there, 

 

We're sorry for the experience you have had. Would you please share the error message you get while trying to cancel the subscription? 

It would be helpful for us to investigate it further. Also, to resolve your issue, kindly get in touch with Adobe support as shared above. 

 

Thanks 

Kania 

 

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New Here ,
Jun 28, 2023 Jun 28, 2023

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К сожалению я так и не поняла куда писать в службу поддержки, не могли б
помочь?
Вот что оно мне показывает когда надимаю управление планом

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Community Expert ,
Jun 28, 2023 Jun 28, 2023

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@Kanikas 

 

see the op's attached message

================================

@Анастасия3070629683yj 

 

see my message and contact support

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Adobe Employee ,
Jun 28, 2023 Jun 28, 2023

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We understand it might be confusing. As the expert mentioned above, you can initiate a chat with our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

They'll be able to access your system remotely and help you out with the issue.

Let us know if you have any other questions.

 

Regards,

Shivangi

 

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