كيف يمكنني الغاء الاشتراك؟

Hi @reham_8160,

Thanks for sharing your experience. I checked your account details and found that there is no active subscription associated with it.

Let us know if you have any questions for us.

the solution was, you should have canceled during the trial period.  or even within one week of the trial expiring and your agreement to pay went into effect.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.