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Participant
November 6, 2022
질문

결제가 자동으로 되었는데 어떻게 할까요

  • November 6, 2022
  • 3 답변들
  • 492 조회

결제 한적이 없는데 결제 되었고 누군가가 그 플랜을 취소하였어요 어떻게 해야할까요

이 주제는 답변이 닫혔습니다.

3 답변

kglad
Community Expert
Community Expert
November 6, 2022

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Participant
November 6, 2022

멤버십 취소 되었는데 환불 받을 수 있나요?

Ann Bens
Community Expert
Community Expert
November 6, 2022

Moved to Account.... forum.

Ann Bens
Community Expert
Community Expert
November 6, 2022

Moved to Account.... forum.