Skip to main content
Participant
July 3, 2025
질문

구독취소와 취소수수료 환불

  • July 3, 2025
  • 2 답변들
  • 163 조회

대학교 종강을 하게 되어 어도비 앱을 이용할 필요가 없어졌습니다.

불행히도 아직 대학생이고 취소 수수료르를 낼 만큼 돈이 없습니다. 

개강 후 다시 사용할 수 있도록 노력할것입니다.

결제가 저번 주 일요일에 되어 결재 후 14일이 지나지 않아 수수료를 낼 필요가 없는 것 같다고 생각합니다.

플랜 취소와 취소수수료 환불을 원합니다

2 답변

kglad
Community Expert
Community Expert
July 3, 2025

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Community Manager
July 3, 2025

Hi @youthful_Cascade9576,

Thank you for reaching out.

Upon checking, I can confirm that you have an active Creative Cloud All Apps plan associated with the Adobe ID used to post this query. This is an annual subscription billed on a monthly basis.

To cancel the plan, please follow the instructions outlined in the following help document:
https://adobe.ly/4kh3BG1

Please note the following cancellation terms:

If the plan is canceled within 14 days of the original purchase, there is no cancellation fee. You will receive a full refund, and your account will revert to a free membership.

If the cancellation occurs after the 14-day period, an early termination fee of 50% of the remaining contract value will apply. For example, if the plan is canceled in the ninth month of the subscription, you would be charged 50% of the fees for the remaining three months.

The cancellation fee applies because annual plans billed monthly are offered at a discounted rate. Ending the plan before the full term results in an early termination fee to reflect that discount. You can find more details on the subscription terms here:
https://adobe.ly/3GkyQlM

Please let us know if you need any further assistance.

Regards,
^AN

John T Smith
Community Expert
Community Expert
July 3, 2025