$ 1.- charge ...?

[Tele55]

Hi all,

not sure if there is a contact for accounting questions.

But here it is:

Is it normal for Adobe to charge $ 1.- one month before subscription renewal?

I know they do this as a test but some googled posts reported suspicious activity...?

Thanks in advance.

[kglad · Accepted solution]

that sounds like a standard "test" charge (that's refunded) to confirm a valid credit card. but yes, you can confirm with adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

[Tele55]

Thanks for the resonse.

Yes - I chatted with an agent and it was confirmed as legit.

I was made aware of the charge by an email from my cedit card company informing me about a $ 1.- foreign charge ... a normal security feature.

The only reason for my suspicion was the early charge way before the renewal.

[kglad]

glad it's resolved.