3 hours and 10 min stuck in customer support hell

I started at 9.49am est. I called and had to cancel my old subscription because I no longer have access to that email. I set up a new onlne account and was sent a payment link to fill in to be able to purchase the creative suite at a discounted price $29.99/month. I had  my boss fill this out and I tried to use Illustrator. It sent me to a link that wanted me to pay $59.99/month. I called customer support back at 10.47am est. I have been sent from department to department and hung up on multiple times. I was repeatedly told that $59.99/ month was the best deal they could offer me even though I had a quote for $29.99/month. I then spoke to a guy who was very helpful - but told me the very best deal he could do for me was $69.99/month. I explained the quote and he said that the quote was not helpful. We went back and forth - him saying $69.99 and me trying to give him my quote number so he can see I was offered a deal for $29.99/month. He had me on hold for 20 min or so - checking back with me - stating his boss had to be contacted. He said he will give me the $29.99 offer but I would have to purchase an AI assistant for pdf's for $4.99/month to get the $29.99 deal. I argued that I had a quote for $29.99/month and he said that I had to go to a different department. In the process I was hung up on again. I got through to the last person who assisted me and finally sent me another payment link - and now I am waiting for my boss to fill out payment link to FINALLY BE ABLE TO BLOODY USE ILLUSTRATOR. I asked her if she could give me access to Illustrator for a day just so I can get a simple piece of artwork done and she told me that until the payment link was filled she could not. I explained all of the above to her again - and she said sorry - there is nothing I can do. I finally ended my phone hell with you guys at 1pm est. I have been on the phone with you guys from 9.49am till 1pm today and I still can't make a simple edit in Illustrator. How is this acceptable customer service?