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abonnement

New Here ,
Mar 30, 2023 Mar 30, 2023

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Bonjour je souhaite savoir, j'ai pris 1 semaine d'abonnement gratuit pour abode audition je compte y résilier bientot mais je voudrai savoir si je resilie l'abonnement esque je doit payer les logiciel inclus avec le compte exemple : Abode Bridge, Premiere rush etc... la question est un peu bete mais bon autant s'informer.

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correct answers 1 Correct answer

Adobe Employee , Mar 30, 2023 Mar 30, 2023

Hi there,

 

Thank you for writing to us. Happy to help!

 

You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support. If you cancel within 14 days of your initial order, you’ll be fully refunded.

Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

 

Hope the information was helpful to you. Please let me know if you

...

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Community Expert ,
Mar 30, 2023 Mar 30, 2023

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Moved to the Account, Payment, & Plan forum from Using the Community

 

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Community Expert ,
Mar 30, 2023 Mar 30, 2023

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See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

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Adobe Employee ,
Mar 30, 2023 Mar 30, 2023

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Hi there,

 

Thank you for writing to us. Happy to help!

 

You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support. If you cancel within 14 days of your initial order, you’ll be fully refunded.

Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Sincerely,

Rashmi Swain

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Community Expert ,
Mar 31, 2023 Mar 31, 2023

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if you cancel everything within the trial period you won't be charged.  just make sure you cancel.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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