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Abowechsel

New Here ,
Dec 02, 2022 Dec 02, 2022

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Hallo Zusammen, 

ich habe schon länger ein Abonnement für Adobe Acrobat DC Pro. Vor kurzem habe ich dies durch ein Prepaid Foto Abo (Photoshop & Lightroom) ergänzt. 

 

Ich plane auf Grund des Angebots aktuell in die komplette Creative Cloud zu wechseln. Was geschieht dann mit meinem Prepaid Abo? Gibt es eine Erstattung über diesen Beitrag? 

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

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You will need to contact Adobe Support for remediation when you upgrade to full Creative Cloud. This is a user-to-user forum.

 

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

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Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

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yes, i think adobe will credit your all apps plan (especially if it's prepaid) with the payments from your other plans.

 

contact support per @John T Smith to clarify what you want to achieve.

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