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Andre_Langer9558
Participating Frequently
June 11, 2025
Answered

Abrechnungsproblem ohne Grund / nerviges PopUp bei jedem Öffnen einer PDF

  • June 11, 2025
  • 2 replies
  • 473 views

Gibt es eine Firma die der Firma Adobe bei Ihrem Abrechnungsproblem behilflich sein kann?
Bin ich der Einzige mit diesem Problem?

Seit Monaten bucht Adobe von derselben Bankverbindung ab.
Jede Zahlung wurde eingelöst. Es gab keine einzige Rücklastschrift. 
Die letzte Abbuchung erfolgte am 09.06.2025.
IMMER zum Zeitpunkt der Buchung erhalte ich für 7-5 Tage bei JEDEM öffnen einer Adobe App "Abrechnungsproblem" und ein zusätzliches PopUp mit der Zahlung.

 

Bei JEDEM Öffnen einer PDF Datei.

IMMER. 

IMMER für 5-7 Tage pro Monat. 

siehe Screentshot.

Dieser Post ist auch von mir:
https://community.adobe.com/t5/account-payment-plan-discussions/abrechnungsproblem-ohne-grund-nerviges-popup-bei-jedem-%C3%B6ffnen-einer-pdf/m-p/15270179#M65290


    This topic has been closed for replies.
    Correct answer Shivangi_Gupta

    it appears someone branched your message so it's no longer clear what exactly you're seeing.  but if you're seeing payment check your account, https://account.adobe.com

    what's it show?


    Hi @Andre_Langer9558,

    We are sorry for the experience. I am aware that this is a repeatitive issue at your end. Would you mind starting a private chat with our support team here: https://adobe.ly/4nNU6kJ

    They'll have an option to access your system(if needed) and help you out.

    ^Shivangi

    2 replies

    D
    Dondonna
    Participant
    March 13, 2026

    I´m having the same exact problem and I´m basically just replying to keep this thread open!

    I´m getting these pop-ups and upon checking my account, everything´s been payed, fair and dandy. When the pop-ups first happened, I really thought, somebody was trying to pish me but it seems legit coming from Adobe. What IS this, very annoying!!!

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 13, 2026

    ​@Dondonna 

    Please see the response to you by ​@Jeffrey_A_Wright  here:

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 11, 2025

    have you checked your account?

    A
    Andre_Langer9558Author
    Participating Frequently
    June 11, 2025

    Thank you for your reply. Could you please clarify which account you are referring to (Adobe account, bank account, or another)? My Adobe account details are visible in the screenshot I provided. Could you specify exactly what I should check in the account to address the billing issue and the persistent pop-up?

    As additional context, I’ve already checked my Adobe account and contacted Adobe’s customer service via chat, who confirmed that everything is in order with my account. I suspect the issue lies in the communication between the SEPA direct debit payment provider "Adobe via Ppro" and Adobe’s system marking the payment as processed. Thank you for your help!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 11, 2025

    sorry.  adobe's https://account.adobe.con

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