Access to the new Adobe Perks portal not working

[rogerinlondon]

Anyone else who cannot access the offers on Adobe Perks, even though you are logged in to your Adobe account and have a Creative Could plan?

https://www.adobe.com/uk/products/special-offers/adobe-perks.html 

[kglad]

i can't, but i'm not in the uk, either.

[rogerinlondon]

Yeah, sorry should have mentioned that I am indeed in the UK. I did not notice that it is only for the UK so far.

[kglad]

yes, it's in the fine print (terms & conditions) which includes, "You must have a UK-based subscription in order to make use of the Platform. "

[rogerinlondon]

So, anyone in the UK who can not access it either?

[kglad]

we can try and flag a uk adobe employee; @Sil.C, if you have time, can you log-in?

[Sil.C]

@kglad I just tried and can access no problem. However I'm not in the UK, I'm in Ireland 🙂

[kglad]

(sheesh, i thought you were in scotland...). but interesting that you were able to login.  maybe your ip address is in the uk, esp if you're near northern ireland.

[Sil.C]

 maybe your ip address is in the uk, esp if you're near northern ireland.

By @kglad

It isn't, my IP address is in Dublin 🙂

[rogerinlondon]

And you can click on and redeem offers as well?

[Sil.C]

Yes, I can!
Have you tried it on a different browser or device, just in case?

[rogerinlondon]

Yes. I tried my laptop as well in case it was some kind of hangover from an earlier VPN session and different browsers as well, but I do not get further than the attached. Nothing is clickable, but maybe I am stupidly missing something obvious in the interface....

[kglad]

@rogerinlondon 

try a mobile browser with a non-wifi connection.  they're the least likely to have settings/addons etc that can cause a problem

[rogerinlondon]

Good idea. Tried on my phone without WiFi but still, nothing is clickable. Also strange that there is a login button at the bottom of the page although I am logged in already and after I click it and log in again as well.

[kglad]

that's what i see: click log-in, seems to log me in but then returns to the landing page with login being clickable again.

i wonder if you're being erroneously recognized as being from outside the uk?

see:

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

[rogerinlondon]

It does look like I am not recognised as being in the UK for this purpose. My IP address is in the UK and I was here when I signed up and got billed here every year. Slightly weird that the pop-up for changing region does not actually show your current region but I might just park this for now. Maybe over time after a few restarts and updates this will sort itself out, but thanks for the helpful comments.

[kglad]

you're welcome, and good luck.  (and update if things change.)

[Jeffrey_A_Wright]

Rogerinlondon, I am sorry you are unable to access the Adobe Perks available at https://www.adobe.com/uk/products/special-offers/adobe-perks.html  You mentioned using a Virtual Private Network and using a mobile browser and still being blocked from clicking on the offers.

I reviewed the account you used to post to this public discussion forum, and it should be eligible for the limited-time offers. I also see that our requests for responses in case ADB-24243005-F8V9 also went unanswered in April. Please bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html so that you can access and review any Adobe support cases without being blocked by SPAM blockers. The same error that prevents you from redeeming your perks could keep you from viewing our updating your support cases, Roger

Roger, I would strongly recommend reviewing the security settings for your network and making sure it is using the Internet Service Provider and router manufacturer's recommended settings and that no updates are available. You were blocked on a computer and mobile device, so the blockage is likely upstream. 

What are you using the VPN for, Roger? Is it helping you resolve any download or network errors?

[rogerinlondon]

No. I was obviously not using a VPN when I tried to access the Perks site. I just mentioned that maybe something was lingering from an earlier VPN session so I tried on my phone, using data with WiFi turned off meaning it is not likely to be a problem with my ISP or network. I have no idea what support case you are talking about, but I have never noticed any problems in acessing support cases and, as far as I can see, on my support page all are resolved.

Maybe the login recognition on the Perks site is a bit wobbly.

[Sil.C]

You are missing something, the "go to offer" button! Look at mine: 

Have you tried clearing cache and cookies and all that? I wonder if it's a "rogue cookie". Make sure to enable them all.

[rogerinlondon]

Yes, I updated Safari as well and cleared everything out. No change.

[Jeffrey_A_Wright]

Thanks for the update, Roger. I would encourage you to utilize a different network and or a different device if you want to obtain one or more of the perks from https://www.adobe.com/uk/products/special-offers/adobe-perks.html

Try to use a trusted computer and ensure you log out of your session and clear any necessary cookies when you are done. There are no requirements for Adobe apps or services to be installed on the computer; you will only need a web browser that will accept cookies and not block any critical pop-ups or other functions of the web forms.

This is a time-limited offer, so we don't want you to miss out on these great deals, Roger. Sorry for the frustrations you have encountered interacting with the form. 

[rogerinlondon]

Look, when I tried on my phone with using data and not my WiFi/network, the result was the same, so I think I will pass on it at this time. 

[Jeffrey_A_Wright]

No problem, Roger. Please bookmark this discussion for when you have time or if you encounter any additional problems interacting with web forms.

[Jennie Watson]

Hi Roger,

I'm having exactly the same issue. I'm in the UK and have tried using different browsers on different machines so I don't think it's a local network issue. I've also tried my mobile phone. I did try contacting the Adobe support team via their chat function but they didn't seem to understand what I was trying to access and then the call disconnected so I gave up!