Accessing invoices

[shira_6467]

Hello everyone

I was signing in to my Adobe account with a Google account of my work email.

I left my work and canceled by Adobe subscription on work email. Before I did I downloaded all the invoices.

But apparently there was a cancelation fee and I cant access the invoice for the cancelation fee because my Google account for work email is no longer active.

Now need help with retracting that invoice

[kglad]

you probably need that account, https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

[Shivangi_Gupta]

Hi @shira_6467,

We appreciate you reaching out. I can see that you have an active subscription for CC all apps with this email address. When did you cancel your subscription? Could you share your email address with me through DM?

I'll look into the issue.

^Shivangi

[shira_6467]

Hi,  sent you a message, thanks!

[Shivangi_Gupta]

Thanks!

I checked that you cancelled the subscription on May 7, 2025. Adobe keeps the invoices safe till 3 years even after cancellation. However, it can only be accessed after signing in to your account. The account is still active at our end. Did you try signing in using the login credentials?

What error do you get?

^Shivangi

[shira_6467]

I used to sign in with Google and can't do that anymore since the email (work email) is no longer active

[Shivangi_Gupta]

I see! The only option we are left with is the support team. Please contact them here: https://adobe.ly/3SMoPQV

Though I'm not 100% sure if they'll be able to access your invoice. Please reach out to them. I'm sure they'll provide you the best available solution.

^Shivangi