Account Issue

[ibrahim_4896]

Hi there, I have subscribed to Acrobat Pro trial plan, and now I am trying to cancel it, but for some reason the webpage doesn't work. I can't see my plans and instead there is a message “Unable to load data. An error occurred. Please try again.” Any suggestions how to solve this? Thank you in advance.

[kglad]

use a different updated non-opera browser. a mobile phone's browser with wifi disabled usually works.

[ibrahim_4896]

i tried

[ibrahim_4896]

i tried all browsers. mobile, non mobile. it doesnt work!

[kglad]

here's more from shavangi gupta:

1. Use a different browser (avoid Opera; Chrome or Firefox recommended).
2. Disable VPNs, ad blockers, and script blockers.
3. Ensure cookies and pop-ups are enabled.

[ibrahim_4896]

İ tried it all, didn't worked 

[kglad]

then you'll need to await an employee to help.

[ibrahim_4896]

How can I get an employee to help me? The Ai chat bot isnt forwarding me to a real human being. Im shoked, i would never image this user experience with adobe

[kglad]

wait for monday am pst.

[ibrahim_4896]

will they check this thread?
how can i contact them?

[kglad]

if you don't get a response here by a badged employee by 8 am pst, repost and i'll flag one.

[ibrahim_4896]

thank you very much buddy

[kglad]

sure.  keep this updated (and anyone contacting outside these forums about this issue is a scammer).  beware.

[ibrahim_4896]

Thank you very much. There was no badged employee in this thread

[Kanikas]

Hi ibrahim_4896, 

Thank you for letting us know. Our team is aware of this issue are working to resolve this. Meanwhile, click on this link to get your issue resolved. 

Thanks 
^KS